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Smartling is automated, cloud-based translation mgmt platform & comprehensive translation services.
New York City, NY, United States    Posted: Thursday, April 11, 2019
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Smartling is looking for savvy, meticulous IT Support Specialist with hands-on help desk experience. Our company has grown to over 100 people. We need a positive, proactive & personable - hardworking individual to help us solve software & hardware issues in our offices.

Tasks at Hand

  • Help with software & hardware installations, mostly Apple laptops/Mac OS X, some Windows laptops/desktops.
  • Resolve employees issues with laptops, phones, printers, Internet etc.
  • Work with vendors technical supports to resolve issues.
  • Track inventory & equipment orders.
  • Setup/disable accounts & services during onboarding/offboarding including but not limited to mail/mailing lists/ldap/vpn/wiki/jira accounts.
  • Enforce secure laptop configurations by using special management tools.
  • Performs other duties as assigned.

Must Have

  • Associate or BS in Computer Science, Information Technology or equivalent experience.
  • Experience with hardware & software installation in Macs & PCs.
  • Previous startup experience a plus.

You Are

  • Entrepreneurial - optimistic with a problem solving approach.
  • Curious - Enjoys learning new technologies & data analysis techniques.
  • A Leader - proactive & use excellent judgment when dealing with issues.
  • Customer Focused passionate for client success at all times.
  • Process Oriented - Well Organized with attention to detail.
  • Team Player- Ability to work effectively & cross-functionally with all levels of management, both internally & externally.

What matters to Smartling?

To help our clients grow their businesses & to help you grow as an individual both professionally & personally.

  • Competitive salary & Employee Stock purchase plan.
  • An opportunity to learn & advance your career.
  • An energetic, value-driven, & fun culture & team spirit.
  • Take a break when you need it Flexible PTO.
  • Company paid medical/dental/vision/life insurance.
  • Commuter Benefits.
  • Convenient office in the middle of Manhattan- just blocks from Penn Station & Grand Central.
  • Team outings (Baseball games, happy hours, etc.)

Smartling is an equal opportunity employer. No third party recruiters.

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