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Peloton // connected indoor fitness cycles
 
New York City or Plano, TX    Posted: Wednesday, August 19, 2020
 
   
 
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JOB DETAILS
 

LOCATION: Peloton HQ in New York, NY OR Plano, TX (Dallas area)

Peloton's Membership team is responsible for:

  • Ensuring a seamless, on-brand experience throughout the end-to-end Member journey
  • Deploying tailored engagement & retention efforts to drive usage & minimize churn
  • Providing personalized & elevated support for our Members whenever they need assistance

The Community Moderation Manager reports to the VP of Community & will ensure that moderation efforts are set up to scale with efficiency & quality across the Peloton platform. The ideal candidate for this role has prior experience providing exceptional moderation support in a B2C environment, has a collaborative mindset & is excited about continuous improvement of systems & processes to support our community of global Members.                

ABOUT THE ROLE

  • Work alongside the Community, Product & Engineering teams to develop requirements & manage our moderation operations across the platform
  • Track performance metrics & perform regular QA to better identify, measure & improve opportunities in processes, tools & training
  • Build & sustain productive relationships with stakeholders to evolve use of moderation tools
  • Identify, investigate, escalate & handle sensitive user generated content for immediate actions
  • Assist in developing tools & features to monitor, track performance & report on trends of user generated content
  • Learn the sensitive & important nuances of the Peloton brand & how we define a safe & inclusive environment for our Members
  • Help shape the playbook/guidelines for how to moderate content on the Peloton platform
  • Manage the training & day-to-day oversight of all moderation resources
  • Work with Legal, Product & Communications teams to audit & improve our policies around guideline enforcement
  • Develop trainings for Community team & disseminate ongoing updates around community & guideline policy changes

QUALIFICATIONS

  • 5+ years of experience with user content moderation 
  • Experience collecting, synthesizing, analyzing & visualizing complex sources of data
  • Strong interpersonal skills & ability to build relationships with cross functional stakeholders
  • Exceptional attention to detail, outstanding time management, communication & organization skills
  • Ability to remain calm & effective under pressure
  • BA/BS degree 

ABOUT PELOTON:

Founded in 2012, Peloton is a global interactive fitness platform that brings the energy & benefits of studio-style workouts to the convenience & comfort of home. We use technology & design to bring our Members immersive content through the Peloton Bike, the Peloton Tread, & Peloton Digital, which provide comprehensive, socially-connected fitness offerings anytime, anywhere. We believe in taking risks & challenging the status quo by continuously innovating & improving. Our team is made up of passionate brand ambassadors, & we know that together, we go far.

Headquartered in New York City, with offices, warehouses & retail showrooms in the US, UK, Canada, & Germany, Peloton is changing the way people get fit. Peloton has been named to many prestigious industry lists, including Fast Company's Most Innovative Companies, CNBC's Disruptor 50, Crain's New York Business' Tech25 & Fast50, as well as TIME's Genius Companies. Visit www.onepeloton.com/careers to learn more about joining our team.

 
 
 
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