Yelp's mission is to connect people with great local businesses. At Yelp Restaurants, we are dedicated to transforming the dining out experience for both diners & restaurants via our Yelp Waitlist & Yelp Reservations products. Whether diners are planning two weeks or 20 minutes in advance, our goal is to allow them to browse & book a table at the restaurant they love. Whether restaurants are casual dining or fine dining, our goal is to fill their tables & streamline their operation. We're one of the fastest growing product lines at Yelp.
The NYC Strategic Restaurant Success team works with our most prestigious restaurant clients, owning the full client lifecycle from onboarding through to retention. Our Manager of Strategic Restaurant Success leads the team that works with elite restaurants by phone & in person to build strong relationships & continuously demonstrate the value of the Yelp Reservations & Yelp Waitlist platform. This includes implementing software & hardware, educating & training restaurant staff, conducting business reviews & leading marketing activities to ensure the business is getting maximum value from the Yelp Reservations platform.
Strategic Restaurant Success Managers offer white glove service to our very best clients, & go the extra mile to make sure they are having an incredible experience with Yelp Restaurant products. They work closely with our product, marketing & engineering teams to implement restaurant feedback & champion initiatives that drive ROI. They are consultants to the clients that shape our product. As their leader, you'll lead by example, joining your team on-site, & diving into the success of these clients.
This is a strategic leadership role with multiple facets, including innovative people leadership, data analysis, marketing, creative problem-solving & next-level product knowledge. If you are solutions-focused, customer-obsessed & have experience building excellent relationships with sophisticated clients, while supporting a driven team, we'd love to talk to you.