Looking for a job to get you out of bed?

Casper is seeking an experienced Digital Product Director to help shape the future of our digital Direct to Consumer experience & to mentor our talented digital product team. We spend a huge amount of time & effort developing a unique & seamless experience for our customers & our internal retail, sales & customer service specialists.  Our mission is to awaken the potential of a well-rested world, which means every touchpoint in our customer experience, from our homepage to our CRM,  is a vehicle to deliver on that goal.  Were passionate about pioneering what a customer & user-first experience looks like across channels. Ultimately we strive to make the experience of discovering, buying, receiving & owning sleep products easy, delightful & uniquely Casper.

The ideal candidate is experienced in digital product strategy, user-research/design thinking & engineering, & is a well rounded advocate of all three. Put differently, you care about why we optimize our PDPs just as much as how we build API integrations between our ERP & Commerce Engine because you believe that all digital products ultimately contribute to a larger customer experience. You are a superb communicator who believes in digital product as a craft & is excited to share that leadership across the organization  at large. 

We are deeply committed to building a diverse & inclusive workforce so that we represent all those who dream big equally.

When youre not catching zzzs, this is what youll do...

• LEADING A CROSS-FUNCTIONAL DIGITAL TEAM 

  • Lead, coach, & mentor the capabilities of the digital product management team, ensuring that product managers strengthen their craft & drive more value across the business. 
  • Develop best in class roadmapping, planning, & prioritization processes that help foster strong inter-team collaboration between digital, tech, & business teams so that things ship on time & we iterate as quickly as possible.
  • Elevate & champion a user-first & customer centric approach to building across the organization. 
  • Be a positive force in moving ideas from strategy to execution, activating the teams & people to get things built fast & well.

• FORMING DIGITAL PRODUCT STRATEGY & VISION 

  • Identify opportunities to strengthen cross-channel customer experience by leveraging shared data & functionality across e-commerce, retail, cx, & wholesale. 
  • Work with the VP of Ecommerce, VP of Retail, & other business stakeholders across the business to establish a near- & long-term vision for Caspers broader digital experience.
  • Work with the CTO & VP of Customer Technology to develop & implement our platform & systems strategy. 

  PARTNERING ACROSS THE BUSINESS  

  • Represent the lenses of technical feasibility, user desirability & business viability, & partners with business leaders & teams to create solutions that achieve all three. 
  • Collaborates across the business, increasing bottoms up & tops down communication sharing so that teams can move autonomously & iterate quickly. 

Our dream candidate...

• 10+ years experience in Product Management, including 3-4 years experience managing digital Product teams.
• Strong cross-functional skills & an ability to reach alignment with internal & external partners. Able to flex & get in the weeds with the tech team but also explain complex processes in laymans terms for cross-functional partners & leadership.
• High level of technical acumen & an interest in all things e-commerce & omni-channel. Basic coding skills not required, but a plus. 
• Exceptional people skills & people-management skills. High emotional intelligence coupled with strong written & communication chops.  
• Experience working in tech-led companies, SaaS products, and/ or start up experience is desired.
• Demonstrated history of establishing sound operational processes & long term vision for product teams.
• Proactive personality with a bias to action & creative problem-solving. History of being a voice of inspiration, insight & authority on digital product & user experience.
•  

The syrup on your waffles...

• Participation in our HQ bonus program for some splurging & equity so that youre part of the Casper family.
• Medical, vision, & dental insurance to help you with those coughs or cavities (too many waffles...)..
• Wellness programs like cash incentives for tracking sleep & fitness, credits for your favorite studios & in-office activities
• Unlimited vacation policy.  If you need time off just take it; we trust you!
• Free snacks & coffee, including a huge breakfast selection (10 types of cereal anyone?)
• A full gifted bed set when you join & product discounts for friends & family!

If you dream about this stuff this job is probably right for you.  We look forward to learning more about you!