The Role 

Today, CommerceHub is the #1 ecommerce network used by the worlds leading retailers & brands to extend their retail & ecommerce businesses.  

Consumer expectations have shifted. In the now economy, they expect that our customers have what they want, in stock, ready for delivery, & with an experience that delights them at every step of the buying journey.  

We believe we have a unique opportunity to help retailers, brands & suppliers connect to customers & meet the challenges of the now economy. Think that sounds interesting? It is!   

Our remote-first team is growing, & were looking to add great people like you, who are ready to use their expertise to transform the world of ecommerce.   

As the Director of Learning & Development, you will be responsible for the planning, designing, development & implementation of all training initiatives & programs. This position will provide expert consultation, analysis, facilitation, research & project management in a remote first organization. Must be able to travel frequently to various destinations to facilitate training for the team. This is a hands-on role that will begin as an individual contributor with a small team to follow. The ideal candidate will be highly skilled in developing & advising leaders on L&D strategy as well as implementing & executing a program with measurable success.  

Job Summary 

Responsibilities: 

• Conduct annual training & development needs assessment; propose training & development programs & objectives based on assessment  
• Design, develop, & scale a learning & development framework that aligns to our culture, talent needs & business requirements 
• Facilitate & collaborate with external vendors for ongoing technical training & personal development classes  
• Conduct follow-up studies of all completed training to evaluate & measure results & implement changes to content & programs based on feedback & learning outcomes 
• Develop & monitor spending against the departmental budget  
• Partner with business leaders & other People leadership team members to identify training & development needs & provide solutions to close capability gaps 
• Assess current learning technologies, make recommendations to deliver on the long-term learning strategy, & execute the implementation of necessary tools 
• Ensure current & new courses are aligned with any compliance needs of the organization  

Job Requirements 

• 6+ years of experience in Learning & Development, preferably within a tech environment 
• Well versed in various adult education learning styles 
• Experience conducting organization-wide needs analysis & implementing scalable learning solutions 
• Experience in instructional design (online, virtual, & in-person)  
• Experience with a full spectrum of employee types (Fulfillment, Retail, Professional Services, Managers & Executives)  
• Experience with LMS platforms 
• Bachelors degree in related field 

What its like to work at CommerceHub  

We have big plans for growth & transformation & were doing it with a remote-first team across the world.   

Remote first gives us more flexibility to help each other do our best work. It means that work-life balance is more than a clich. Weve built balance into our culture & its at the core of everything we dohow we collaborate & make change happen.   

Connected by our drive to transform ecommerce, our culture is driven by our employees. We trust each other, work hard & respect both personal & professional boundaries, knowing that were at our best when were intentional about how & where we work. We believe autonomy leads to great work & an even bigger impact.   
  

 
 
Benefits  

• Medical, dental & vision benefits: Affordable health care plans with premiums that will not exceed 5% of your salary & company HSA contributions, starting on Day 1  
• A 6% 401(k) match  
• Competitive time off package with 20 days of Paid Time Off, 9 paid company holidays, 2 paid floating holidays, 7 paid sick days, & a paid volunteer day  
• 4 weeks paid Parental (Bonding) Leave  
• Remote work stipend for internet, cell phone, office furniture & supplies   
• Culture & team-building activities  
• Employee Assistance Program  
• Tuition assistance  
• Career development opportunities  
• Charitable contribution match per team member  

CommerceHub is an Equal Employment Opportunity & Affirmative Action Employer. We celebrate diversity & are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants & teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, & business need.