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CLEAR // biometric identity platform
New York City, United States    Posted: Tuesday, July 19, 2022
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Founded in 2010, CLEARs mission is to create frictionless experiences. With more than 12+ million members & hundreds of partners across the world, CLEARs identity platform is transforming the way people live, work, & travel. Whether its at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - making everyday experiences easier, more secure, & more seamless. Since day one, CLEAR has been committed to privacy done right. 

The Regional People Director will report into the Senior Director, Field People & will support CLEARs field operations within an assigned region. You are the primary People Team leader for a region consisting of airports & other verticals of the business. You will create, lead & support policies, programs, & recruit top talent.  This includes assisting in staffing & recruitment efforts for both salaried & hourly positions, coordinating policy & benefits training, onboarding/off-boarding, & development initiatives. You will be responsible for overseeing the People function at multiple locations across various states. Previous experience with multi-jurisdiction operations is a huge plus.

What You Will Do:

  • Support the creation & execution of CLEARs core values & People initiatives. Implementing strategies to support the field team member lifecycle at CLEAR including but not limited to:
    • Work closely with Regional Operations Leadership to support, coach, & develop CLEAR teams on People policies & procedures. 
    • Partner with Operations Leadership to develop & administer policies & programs that allow team members to maximize their contributions to the station KPIs
    • Act as a consultant to Operations Leadership with Team Member progressive discipline process & provide support on corrective action & investigations to ensure proper procedures & documentation are followed
    • Partner with legal to review & approve terminations & assess risk associated with investigations; exercise care that reasons are well documented per company policy & are not arbitrary or discriminatory
    • Compliance oversight at all assigned locations regarding employment practices including recruiting & selection process, workers compensation, I-9 reporting, Team Member record keeping, EEOC compliance & reporting
    • Analyze location turnover & partner with Operations Leadership on retention programs
    • Coach & partner with Operations Leadership to effectively execute activities to foster & increase employee engagement & feedback
    • Conduct exit & stay interviews with Managers; share feedback & trends with Operations Leadership
    • Support open enrollment, life events & ongoing benefits questions as needed
  • Create & execute all field recruiting strategies to support the strategic hiring needs of all CLEAR locations including but not limited to:
    • Consult with Operations Leadership on recruiting, internal mobility,  succession planning, building teams, identifying talent gaps & making plans for future growth
    • Develop Manager skills in recruiting by providing tools, training & direction to support proactive recruiting
    • Manage vendor relationships with tools to support field hiring efforts 
    • Creatively source talent for operations leadership roles & oversee recruiting process from start to finish
    • Lead relocation process for management candidates
    • Partner with Marketing to manage CLEARs employment branding strategy
  • Provide insights on business trends, barriers & opportunities that may impact the business

Who You Are:

  • Bachelors degree in Human Resources or related field or equivalent training & experience
  • 5+ years of experience in Human Resources. Generalist and/or HRBP experience in the hospitality or retail industry is preferred
  • Proficiency, knowledge, & experience in all HR processes: selection & employment (sourcing strategies, interviewing skills, Employment laws, college recruiting, on-boarding), employee relations, compensation, benefits administration, workers compensation, & talent management
  • Working knowledge of federal & state laws & regulations
  • Strong planning & project management skills & ability to apply these skills in effective working partnerships across organizational lines
  • Experience in coaching & providing training for business partners & managers
  • Excellent interpersonal skills, including leadership, influencing, & relationship-building across functions
  • Experience with HR systems (ATS, HRIS, Performance Management)
  • Excellent oral/written communication skills, including group facilitation & presentation skills
  • Location based in NY or Atlanta; ability to travel as needed


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