Events  Deals  Jobs 
    Sign in  
 
 
Tanium // endpoint security & systems management
 
Media, Full Time    Morrisville, NC    Posted: Wednesday, May 26, 2021
 
   
 
Apply To Job
 
 
JOB DETAILS
 

The Basics:

As a Senior Technical Writer at Tanium, you will work closely with engineers & Technical Account Managers (TAMs) in an Agile environment to develop documentation & support information to accompany our platform & products. Writers are responsible for developing consumable, accurate, & timely documentation from which Taniums prospects & customers derive real value. Writers should possess the technical aptitude needed to understand our customers environments & the value that Tanium products provide.

What youll do:

  • Plan & write security software installation, user, & admin guides
  • Collaborate with Technical Account Management & product engineering teams to brainstorm, write, & review technical support articles, including troubleshooting tips, FAQs, integrations, release notes, & cross-product tutorials
  • Independently author technical support articles & edit content written by multiple contributors
  • Collaborate with user experience team on design of product & UI text
  • Participate in development of & recommendations for documentation style standards, information architecture, tools, & best practices

Were looking for someone with:

  • Education
    • Bachelors degree in Computer Science, Engineering, Technical Communications, or English
  • Experience
    • 8+ years experience in software documentation
    • Writing for a system administrator audience
    • Experience documenting for both Windows & Linux environments
    • Understanding of information architecture principles & content organization
    • Familiarity with XML, HTML, topic based/structured authoring, & single-sourcing
    • 2+ years experience in helpdesk/technical support a plus
    • Knowledge of DITA a plus
    • Experience with Madcap Flare a plus
    • Experience with IT security software/products a plus
    • Self-starter with ability to learn software applications with little direction
  • Other
    • Technically astute & able to understand large enterprise IT concepts
    • Interest in solving complex IT problems
    • Familiarity with general networking & database concepts
    • Broad knowledge across several technical domains with deep knowledge in one or more of the following: endpoint security, systems management, system administration, software engineering, or incident response

About Tanium:

At Tanium, we offer a proven platform for endpoint visibility & control that transforms how the world's largest & most sophisticated organizations manage & secure their computing devices with unparalleled speed & agility. Theres a reason why more than half of the Fortune 100, top retailers & financial institutions, & four branches of the US Armed Forces rely on Tanium.

Our unstoppable spirit, drive to do the right thing & win as a team attitude has earned us the rank of 7th on the Forbes list of Top 100 Private Companies in Cloud Computing for 2019 & 10th on FORTUNEs list of the 100 Best Medium Workplaces.

On a mission. Together.

At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, & diversity. In our pursuit of revolutionizing the way some of the largest enterprises & governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives & by our collective actions.  

We are an organization with stakeholders around the world & its imperative that the diversity of our customers & communities is reflected internally in our team members. We strive to create a diverse & inclusive environment where everyone feels they have opportunities to succeed & grow because we know that only together can we do great things.

At Tanium, we take care of our employees & their communities with things like 5 days of Volunteer Time Off. 

 
 
 
Apply To Job
 
 
 
 
 
© 2021 GarysGuide      About    Feedback    Press    Terms