We believe that we are better together, & at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique perspective & experiences, so we can collectively revolutionize travel & together find the good out there.

The ServiceNow Developer will be a member of the People Technology Team (HRIS). This role is responsible for providing ongoing technical support & optimization for the ServiceNow HRSD & Workplace applications.  The ideal candidate will have at least 1-2 years of ServiceNow developer/technical experience & 2-3 years of general developer/technical, or business experience, with a preference in HR technology space or supporting HR groups.
 
Responsibilities:
   Performs day to day ServiceNow administration & production support, including workflow changes, & creation/updates to templates, tables, fields, catalog items, forms & notifications
   Creates & maintains ServiceNow landing pages, reports, & dashboards
   Updates and/or creation of JavaScript & scripting in ServiceNow
   Updates & changes using Flow Designer
   Supports security configuration & controls access to the application & its records
   Supports inbound/outbound integrations 
   Proactively stays up to date in platform capabilities, research & recommend use of new ServiceNow platform features/plugins, to improve the user experience, improve process quality, & educate new team members.
   Creates & maintains system documentation & end-user training
   Updates & maintains internal optimization & enhancement roadmap for ServiceNow, & drives continuous improvements to processes & services
   Supports ServiceNow upgrades including planning activities, impact analysis, regression testing, & cutover
   Participates as a key project team member & SME for new ServiceNow application implementations
   Exercises judgment with procedures & practices to determine appropriate action
   
Required Skills/Abilities:
   1-2 years of ServiceNow developer/technical experience, preferably with ServiceNows HRSD and/or Workplace products
   2-3 years of developer, technical, or business experience, with a preference in HR technology space or supporting HR groups.
   Handle confidential materials with discretion
   Strong attention to detail
 
Preferred Skills/Ability
   ServiceNow Advanced Administrator certification
   Knowledge of or experience with Agile methodologies
   Knowledge of or experience with Design Thinking methodology
   BA/BS degree 

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