We believe that we are better together, & at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique perspective & experiences, so we can collectively revolutionize travel & together find the good out there.
The ServiceNow Developer will be a member of the People Technology Team (HRIS). This role is responsible for providing ongoing technical support & optimization for the ServiceNow HRSD & Workplace applications. The ideal candidate will have at least 1-2 years of ServiceNow developer/technical experience & 2-3 years of general developer/technical, or business experience, with a preference in HR technology space or supporting HR groups.
Performs day to day ServiceNow administration & production support, including workflow changes, & creation/updates to templates, tables, fields, catalog items, forms & notifications
Creates & maintains ServiceNow landing pages, reports, & dashboards
Updates & changes using Flow Designer
Supports security configuration & controls access to the application & its records
Supports inbound/outbound integrations
Proactively stays up to date in platform capabilities, research & recommend use of new ServiceNow platform features/plugins, to improve the user experience, improve process quality, & educate new team members.
Creates & maintains system documentation & end-user training
Updates & maintains internal optimization & enhancement roadmap for ServiceNow, & drives continuous improvements to processes & services
Supports ServiceNow upgrades including planning activities, impact analysis, regression testing, & cutover
Participates as a key project team member & SME for new ServiceNow application implementations
Exercises judgment with procedures & practices to determine appropriate action
1-2 years of ServiceNow developer/technical experience, preferably with ServiceNows HRSD and/or Workplace products
2-3 years of developer, technical, or business experience, with a preference in HR technology space or supporting HR groups.
Handle confidential materials with discretion
Strong attention to detail
ServiceNow Advanced Administrator certification
Knowledge of or experience with Agile methodologies
Knowledge of or experience with Design Thinking methodology