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Okta offers identity access mgmt for apps & devices
 
New York City    Posted: Friday, January 11, 2019
 
   
 
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JOB DETAILS
 

JOB PURPOSE:

We are looking for an experienced, enthusiastic, hands-on leader who can rapidly learn the Okta value proposition & apply it to customers of all sizes. This is a key leader of the services organization accountable for the delivery of Okta professional services within a region. You have experience in forecasting, change management & operational excellence for PS teams. You have a deep understanding of reporting & metrics as well as capacity planning & utilization targets. Ideally you will have a strong Project/Program Management background with an ability to handle multiple work streams & be deeply comfortable with client issues & resolutions.

You are responsible for collaborating with Services Engagement Managers for the planning & deployment of the solution for our customers to ensure we are providing the appropriate services for their success.

Duties & responsibilities:

  • Assist the Regional VP with oversight & accountability for the regional professional services billings/revenue, customer satisfaction, resources & utilization
  • Assist with hiring, growing & retaining PS delivery team members wholly focused on our customers success, including technical consultants, & project managers
  • Ensure resources (direct employees & contractors) are properly staffed on projects to ensure success.
  • Provide direct management, mentoring, & support to the delivery resources to ensure their continued technical, professional, & career growth
  • Demonstrate / improve our repeatable implementation methodology to rapidly enable customers to adopt the Okta service
  • Improve & develop implementation programs that are swifter & more practical compared to Oktas competitors
  • Assist the Okta Strategy & Programs team & PMO with improving regional reporting tools, delivery methodology, standards, & project templates.
  • Utilize project / time tracking solution (Financial Force) to properly lead a portfolio of concurrent projects
  • Work closely with the Business Operations, Finance & Legal teams to ensure the proper post-implementation activities are accounted for & in compliance with the corporate policies.
  • Survey customers to collect feedback & drive continuous improvement in our delivery capability
  • Ensure quality & time management processes are followed by team (e.g., change controls, time tracking)
  • Use knowledge repository of deployment methodologies & other customer ideas which can continually improve the Okta platform
  • Collaborate with Okta partners as well as assist in development of Okta Partner Network

Qualifications:

  • 5+ years experience leading teams (supervisory responsibilities)
  • 5+ years of experience in leading consulting teams (Technical consulting, Project Management, Program Management)
  • Experience forecasting project billings & utilization
  • Ability to work independently & multi-functionally
  • Knowledge of typical project delivery methodologies, processes & standards.
  • SaaS experience: Salesforce, Box, Office 365, Workday, etc.
  • Ability to Multi-task & manage multiple customer engagements is a requirement.
  • Able & willing to be a hands-on contributor.
  • Superb communication skills, including issue tracking, triaging & crisis management.
  • Experience in Process Improvement, Decision-making, Managing Processes, Planning, Analyzing Information & Developing Standards.

Communication:

  • Communicates with internal & external customers & all levels of management.
  • Delivers informative, well-organized presentations.
  • Understands how to communicate difficult/sensitive information thoughtfully.
  • Uses active listening skills to figure out & understand the customer's business goals, objectives & priorities.

Team & Customer Interaction:

  • Facilitates effective team interaction.
  • Provides technical leadership on delivery methodologies.
  • Communicates effectively with customers, team members & management.
  • Continually seeks opportunities to increase customer satisfaction & deepen client relationships.
  • Manages client expectations effectively.

Education:

A Bachelor's degree (or equivalent) in Computer Science, Information Technology or related discipline required.

Okta is an Equal Opportunity Employer.

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