Coursera was launched in 2012 by two Stanford Computer Science professors, Andrew Ng & Daphne Koller, with a mission to provide universal access to world-class learning. It is now one of the largest online learning platforms in the world, with 87 million registered learners as of June 30, 2021. Coursera partners with over 200 leading university & industry partners to offer a broad catalog of content & credentials, including Guided Projects, courses, Specializations, certificates, & bachelor's & master's degrees. Institutions around the world use Coursera to upskill & reskill their employees, citizens, & students in many high-demand fields, including data science, technology, & business. Coursera became a B Corp in February 2021.
We are looking for a Customer Success Manager to manage Coursera's Business customers across Europe, Middle East & Africa (EMEA). In this important role, you will be part of a huge growth opportunity where Coursera is scaling & supporting our Enterprise customers in upskilling their employees. As part of the Customer Success team, you will manage a portfolio largely composed of business customers. In this cross-functional role, you can expect to work with members within Sales, Marketing, Product, Finance, Learner Operations, & Legal in service of Coursera's growth & long-term success.