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Peloton // connected indoor fitness cycles
 
New York, New York    Posted: Monday, August 22, 2022
 
   
 
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JOB DETAILS
 

ABOUT THE ROLE

Peloton Studios New York is located in the heart of Manhattan West. The 36,000 foot space is a destination for members to meet our world class instructors & the Peloton community in person! Members can experience LIVE production ranging from cycling, tread, yoga, & more. We are looking for an Assistant Manager of Events to be a part of our team!

YOUR DAILY IMPACT AT PELOTON

  • Provide high-level customer service & hospitality to members.
  • Responsible for responding to all group email inquiries in a timely fashion.
  • Coordinate group classes for Peloton all studio subject areas
  • Manage Group/Event Bookings calendar for all studios.
  • Track all incoming groups & post event success.
  • Coordinate with leadership on blackout dates for specific classes on schedule.
  • Respond to all group feedback quickly & professionally while following the accurate business protocols.
  • Liaison between production & studio operations for all group class communication.
  • Process all pre-event payments for all group class credits & pre-orders.
  • Manage all event set-up, tear down, & follow-up processes
  • Approve any special requests from groups & manage any unforeseen complications
  • Gather all milestones from members attending to enhance member engagement.
  • Partner with the Member Experience department for specific swag & surprise & delights.
  • Coordinate with the team to set up in the lounge space for groups that may require additional supervision (decorations, catering, gift bags, T-shirts, etc.)
  • Serves as an on-site point person for larger group classes at both studios to welcome & support any additional needs.
  • Assist with check in & tours when needed & manage guest registration at all group events.
  • Proactively seek ways to improve the group booking process through feedback from previous groups & implementing into future events.
  • Support Member Experience team as needed.

YOU BRING TO PELOTON

  • College degree preferred
  • 2-3 years experience in customer service or hospitality industry
  • 1+ years working in events planning/coordinating preferred
  • Outstanding organizational skills & attention to detail
  • Exceptional follow up & verbal communication skills
  • Outstanding member support & problem solving skills
  • Must have a friendly & professional phone & email etiquette
  • Able to work a flexible schedule that includes weekends, holidays, early morning & late evening weekdays, adapting to meet the needs of the business
  • Have a positive, can-do mentality

#LI-SR2

ABOUT PELOTON:

Peloton is the leading interactive fitness platform globally, with a passionate community of 7 million Members in the US, UK, Canada, Germany, & Australia. Peloton makes fitness entertaining, approachable, effective, & convenient, while fostering social connections that motivate its Members to commit to their fitness journeys. An innovator at the nexus of fitness, technology, & media, Peloton reinvented the fitness industry by developing a first-of-its-kind subscription platform that seamlessly combines the best equipment, proprietary networked software, world-class streaming digital fitness & wellness content, & best-in-class fitness experts & Instructors.

At Peloton, we motivate the world to live better. Together We Go Far means that we are greater than the sum of our parts, stronger collectively when each one of us is at our best. By combining hardware, software, content, retail, apparel, manufacturing, Member support, & so much more, we deliver an exhilarating fitness experience that unlocks our members' greatness. Join our team to unlock yours.

Peloton is an equal opportunity employer & committed to creating an inclusive environment for all of our applicants. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you would like to request any accommodations from application through to interview, please email:  applicantaccommodations@onepeloton.com

Peloton has a COVID-19 vaccination policy to safeguard the health & well-being of our employees & customers globally. All employees based in the U.S. & Canada are required to provide proof of vaccination, unless the employee has a Peloton-approved reasonable accommodation or as otherwise required by law.
 
 
 
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