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Rapp // innovators, integrators & implementers
Sales, Full Time    New York - RAPP    Posted: Monday, May 09, 2022
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RAPP New York is looking for an Account Supervisor to join our award-winning team.


Our purpose

We are the agency absolutely, utterly, fiercely focused on the individual. We use our data, technology & creative smarts to make meaningful, connections with every single person a brand knows.

As a guiding ethos, RAPP stands up for Individuality. So much so, that it's in our agency value proposition. We're committed to racial justice, equality & equity, representation, & unbiased opportunity because we know that embracing diversity in all its facets helps us create our best work. Harnessing the experiences of all our Fiercely Individual people, & the differences among us, is the surest way to positively impact our business & network culture.

We encourage people of all races, ethnicities, backgrounds, sexual orientations, gender identities, life stages & abilities to apply. RAPP is an equal opportunity employer & welcomes everyone to our team. If you need reasonable adjustments at any point in the application or interview process or after youve joined us please let us know.

Our family

We are a member of Omnicoms Precision Marketing Group (OPMG) focused on digital & CRM marketing.

Our home

If we learned anything this year, its that our organization truly can implement a work where you work best philosophy.  We still have physical offices, and, if theyre open, you are welcome to use them whenever you like. RAPP is located in the historic News Building , at 220 E. 42nd Street, where Christopher Reeves Superman was filmed. 

No pressure, though - if you arent comfortable with coming in while COVID-19 plays out, you can still work where you work best. That said, while we do have our work where you work best philosophy. We legally have to care about what state you claim permanent residency in (its a tax thing). So you do need to claim residency in New York, New Jersey, or Connecticut but, if youre a resident of somewhere else, lets talk about it.

Our clients

From binge watching to business building & everything in between, we provide smart solutions for companies like Lilly, Charter, & American Family Insurance.


The expectations of the Account Supervisor role are they are ringleader on the team. You will be the day-to-day manager of the client relationship; a brand advocate, an agency facilitator, & a trusted partner to both clients & your team. We will depend on your marketing acumen & acute business sense to steward all elements of the engagement including project management: project definition, scope management, risk management, hand-off management, & team management.


  • Drive multi-channel program & campaign development, working with multi-disciplinary teams.
  • Be the day-to-day contact for Manager & Director level clients. Author core client communications such as contact reports & partner with a Delivery lead in development of Scope of Work documents including timelines, budgets & descriptions of deliverables.
  • Coordinate team meetings & client presentations.
  • Facilitate the development of project briefs, working with strategic planners & analysts.
  • Be the organizational center of projects manage projects, problem solve, & drive flawless execution even when the path to executing deliverables is ambiguous & you are receiving input & direction from multiple stakeholders.
  • Track project budgets & scopes, assessing estimates to actuals, managing Change Order process as needed.
  • Will quickly gain pervasive understanding of client & Agency operations & working understanding of Agency matrix.
  • Develops in-depth business reporting & comprehensive results-oriented advertising/marketing analyses.
  • Manage interface with clients, creative teams, production, & consulting teams.
  • Monitors on strategy, on-time/on-budget project performance, & escalates as necessary.
  • Ability to understand & manage details of a campaign in the context of a larger business picture.
  • Builds the clients business through recommending, nurturing, creating, & delivering effective advertising.
  • Challenges direction, or the status quo, & seeks alternate, perspectives & approaches in developing effective advertising, strategies.
  • Encourages client consideration & application of agency-generated POVs when developing ideas & advertising plans.
  • Collaborates with other depts. (analytics, marketing strategy, strategy, etc.) to create marketing communications plans.
  • Capable of writing simple marketing plans.
  • Participates in the presentation & selling through of creative.
  • Evaluates the input & ideas of creative, media & strategic planning relative to strategy & client preferences.
  • Advocates for the business internally, & keeps the agency team informed, focused, & enthused about the work & the business.
  • Effectively works to grow & develop the skills & abilities of junior agency staff.


  • Bachelors degree in Marketing, Communications, or related field.
  • 5-8+ years Business Leadership experience with direct marketing & digital marketing or CRM background.
  • Financial Services industry experience required.
  • Agile training or experience a plus.
  • MarTech experience a plus.
  • Experience writing detailed proposals & statements of work to clearly define project scope, budget & timelines.
  • Able to communicate complex digital marketing solutions in a clear & concise manner.
  • Very experienced in presenting information both orally & in writing with excellent interpersonal, presentation & written skills.
  • Demonstrated capability & experience in managing & mentoring.
  • Positive attitude & sound work ethic with the desire to work in a fast-paced environment.
  • Ability to demonstrate flexibility & creative problem solving.
  • Sets & manages multiple project deliverables including time & cost estimates with internal & external clients.
  • Understands & manages factors related to account profitability, client satisfaction & client retention.
  • Must be able to work in a team environment.
  • Proficiency in MS Word - Excel - PowerPoint - Teams, Keynote

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