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Deliveroo // restaurant food delivery
London    Posted: Tuesday, July 27, 2021
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About the Role:

The Deliveroo Enterprise Technology team conceives, designs, builds & sustains the IT services powering Deliveroos internal teams globally, as we transform the way customers eat. We continually drive service improvements & love to automate everything we can on our journey towards excellence. 

What You'll Be Doing:

  • Be the Go To for Enterprise Technology onboarding & fully own the activity. Make the ET side of onboarding a pleasure for new joiners & stakeholders
  • Process new joiner requests & ensure devices are ordered in a timely manner
  • Work with device suppliers to ensure appropriate stock levels are maintained
  • Make individual onboarding status highly visible to hiring managers & stakeholders. Learn from stakeholders how to continually improve their experience. 
  • Develop some method to obtain feedback about the onboarding process after a certain period of time has passed to further refine onboarding.
  • Improve end-to-end offboarding process including integration with Workday to automate. Offboarding of some individuals will be sensitive/confidential meaning we need to limit visibility of tracking, some offboarding may be urgent. 
  • Develop & report against Service Levels


  • IT literate; confident with spreadsheets, ticketing systems & G-suite.
  • Organised 
  • Articulate & confident communicator

Were also interested in

  • Experience of influence & partnership, both with & without direct authority over people
  • Hands-on, roll up your sleeves mindset, with a strong personality & ability to be a driver & change agent in an organisation
  • Exposure to any of the following technologies
    • ZenDesk / ServiceNow / Workday / Looker
    • Enterprise End User Computing including Jamf/InTune
    • AWS
    • Google Workspace (G Suite) / Atlassian tools / Git
    • Networking 
    • IAM
  • IT Service Management knowledge
  • Relevant higher education & professional certifications

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