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Warby Parker // boutique-quality eyewear retailer
 
Sales, Full Time    New York City    Posted: Tuesday, April 27, 2021
 
   
 
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JOB DETAILS
 

Warby Parker is seeking a service-oriented Sales Manager to support a team of exceptional Retail Advisors in creating the best possible glasses-shopping experiences. As a Sales Manager, you'll engage with customers, have a hand in process ideation & improvement, & participate in various special projects along the way. Through these responsibilities, you'll directly impact the success of our company while seeing our strategic operations in action & learning from our super talented business & Retail leaders.

Ready to play an integral part in shaping & driving Warby Parker Retail? Read on!

What you'll do:

  • Communicate Warby Parker's values & brand philosophy to customers
  • Own troubleshooting for our point-of-sale system
  • Oversee the store's inventory management procedures
  • Develop new processes that improve Warby Parkers ability to serve customers & optimize their shopping experiences
  • Manage & implement daily zoning schedules
  • Open & close the store
  • Lead meetings at the beginning of shifts & at the end of the day, plus roundtables & other meetings as needed
  • Direct a team of 810 team members, consistently demonstrating what great service looks like
  • Help conduct team members' biannual performance reviews with the Store Leader & Associate Store Leader
  • Assist with new hire on-boarding & ongoing training
  • Treat all of our customers with respect & cultivate an inclusive, service-minded work culture

Who you are:

  • Steeped in Retail experience, with 1+ year in a management position
  • Equipped with exceptional interpersonal skills
  • Backed by managerial experience in sales or operations at a complex, customer-focused retailer
  • A self-starter with an entrepreneurial spirit
  • Eager to learn new skills
  • An upbeat & empathetic team player
  • Driven to do what it takes to be a top performer time & time againand help your teammates reach their targets along the way
  • Able to bring a positive, fun energy to the workplace, even when working long hours
  • Not on the Office of Inspector Generals List of Excluded Individuals/Entities (LEIE)

About Us:

Warby Parker was founded with a mission: to inspire & impact the world with vision, purpose, & style.

We accomplish this by reimagining everything that a company & industry can be. Weve proven that a business can scale, be profitable, & do good in the worldwithout charging a premium for it. And weve learned that it takes creativity, empathy & innovation to consistently surpass customer expectations. 

Since the day we launched in 2010, weve pioneered ideas, designed products, & developed technologies that help people see. We offer everything our customers need for happier eyes at a price that leaves them with money in their pockets, from designer-quality glasses & contacts to eye exams & vision tests. 

Ultimately, we believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program. Over eight million pairs of glasses have been distributed in over 50 countries; that means eight million people now have the glasses they need to learn, work, & achieve better economic outcomes. 

At Warby Parker, you can look forward to company outings & events, volunteering & learning opportunities, & just great company filled with curious, kind folks. Dreaming up & sharing ideas arent responsibilities reserved for certain teams or leaders; the challenge (a really fun one) of innovation is on all of our shoulders. Teammates can also connect around common interests, backgrounds, & identities, no matter their home base, through our various employee resource groups. (Were happy to say that the Human Rights Campaign has named us a Best Place to Work for LGBTQ+ employees!) That sense of community & belonging keeps us excited to walk through the door every day, wherever that door may be. 

We're driven to continue building a workplace, based on inclusive behaviors & equitable systems, where all employees can bring their authentic selves, feel engaged, & share their perspectives as a valued member of Team Warby. Transparency is what were all about, & our annual Impact Report & Racial Equity Strategy lay out how were sticking to these values. 

 
 
 
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