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Convene // conference & meeting spaces
Product, Full Time    New York City    Posted: Friday, July 12, 2019
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Who We Are:

At Convene, we're building a company that embraces visible & invisible diversity, encourages healthy integration of personal goals & professional development, & fosters community. Our team's evolution, values & culture have been at the forefront of what we do since our founding. With the meetings & office market growing rapidly & showing no signs of stopping, we are constantly evolving & growing our offerings from hosting meetings & events to providing a full suite of offerings for flexible co-working spaces.

Were seeking a Director of Production to join our Corporate Operations team in New York, NY. The Director of Production role will report directly to the Chief Operating Officer.

Duties & Responsibilities

  • Build a transformative & cross-functional strategy that elevates the Production Team to create a new level of customer experience.
  • Track industry trends & weave that knowledge into the evolving strategy.
  • Develop, & continuously update, Production Playbooks that drive high-quality & consistent client interactions & intuitive, behind-the-scenes processes
  • Construct & manage quantifiably high ROI projects & programs that ensure company scorecard goals are met.
  • Partner with the Learning & Development to build out results driven skills, knowledge, & behavioral based training for the production function.
  • Build out an equitable incentive program to drive scorecard results & reward team members.
  • Work cross-functionally with the Partnership, Community, & Sales teams to design brand-new revenue driving programs & experiences.
  • Craft an onboarding program for new hires
  • Train teams that create guidelines, infrastructure, & systems to drive results at the property level.
  • Serve as a counterpart to the Directors of A/V, Hospitality, Culinary, & Service.
  • Serve as an ancillary member of the Openings Team; train (or activate a team) to train Production new hires in new & existing markets
  • Lead change management for the upcoming Salesforce/CRM transition & collaborate with technology & product teams on roll-out plan.


  • Demonstrated deep knowledge of large-scale, live event and/or entertainment production, including: event flow, technology, F&B service, hospitality, spacial reasoning
  • A track record of success developing & scaling part of a rapidly-scaling event, venture or organization that is well regarded.
  • Proven success collaborating with internal stakeholders on operational growth in the premium event, production, hospitality service categories.
  • Demonstrated oversight for multi-unit operations, or multi-faceted events including experience opening new units.
  • Well-rounded business acumen, can easily read a P&L & understands what drives profitability.
  • Effective leadership & people management skills focused on creating relationships with staff, peers & bosses, including the ability to recruit & motivate employees.
  • Ability to travel

Personal Characteristics:

  • You are passionate about fostering individuals personal growth & building a high-functioning & psychologically safe team.
  • You are visionary, see beyond the tactical, & use strategic thinking to position your team as a driving force within the organization.
  • You are passionate about building relationships, internally & externally, & creating unforgettable experiences for every client.
  • You are collaboration-obsessed & thrive off building cross-functional relationships to accelerate organizational growth
  • You are in love with change & enjoy being in a high-growth environment that is rapidly scaling.
  • You know this space & can see around corners. Your understanding of the industry transcends what exists today.
  • You have a track record of delivering creative & innovative solutions that keep brand & quality standards consistent & fresh.
  • You are dedicated to finding & scaling efficiencies & you get personal satisfaction when cracking a tough problem.
  • You are comfortable with ambiguity & can carve out a path to solution using informal influence, & your art & intuition.
  • You're an entrepreneur & think of the word NO as next option. You see opportunity everywhere, welcome mistakes as compost for your leadership journey & greet adversity as something to further develop your resilience.
  • You're an analytical thinker; someone who thrives in the use of data to drive decisions AND you know data is not the end all & be all.
  • You will be honest & trustworthy; a respected member of the organization who leads by example, & who people enjoy working with.
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