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Field Testing Associate Program Manager

Peloton is seeking a Field Testing Associate Program Manager to join our Field Testing Team. This is a great opportunity to join an exceptional team of Engineers, Project/Program Managers & QA team working on the connected devices that are shaping our current & next-generation products.


The Field Testing Associate Program Manager is responsible for understanding & troubleshooting issues from the perspective of the member & detecting trends across all forms of feedback. This requires working with external vendors & supporting the Peloton cross-functional product team.

RESPONSIBILITIES

  • Coordinate all Field Testing Support efforts for a given project. This includes, but is not limited to: reading & understanding the POR, communicating support requirements to other team members, helping to identify trends across all feedback types, & work directly with Field Testing Program Manager on project status & progress
  • Coordinate the tester feedback of large-scale tests containing up to three hundred participants
  • Provide direct support to Peloton test participants through thoughtful & precise communication & thorough troubleshooting practices. Maintains friendly & helpful demeanor with testers at all times.
  • Coordinate with internal & external test participants & Peloton stakeholders as appropriate on the resolution of issues. Proactive in seeking assistance from other team members & stakeholders as required.
  • Review & analyze various forms of feedback including, but not limited to: Surveys, bug reports, & suggestion reports. Prepare daily & weekly summary reports displaying trends & progress against project goals
  • Able to translate technical issues into high-level examples of customer-impacting issues or situations
  • Ability to learn new skills & quickly absorb & interpret new information, products, & features from the perspective of the customer
  • Support the various needs of your Field Testing Program Manager


REQUIREMENTS

  • 1-3 years of experience working in a QA or technical customer support environment, including experience working directly with the product and/or engineering team
  • 1-3 years of experience in a CE company supporting new product launching & providing technical support executing in a fast-paced environment
  • Experience balancing new projects while executing active projects by effectively managing priorities.
  • Experience with highly confidential beta test participant recruitment.
  • Excellent team player with high emotional intelligence & active listening skills
  • Excellent planning & organization skills: must be able to set priorities, develop work schedules, & monitor progress towards goals.
  • Strong presentation skills.
  • Understand technical issues & drive them to closure by bringing together key stakeholders for decision-making.
  • The ability to multitask & thrive in a fast-paced environment & maintain a Can-Do attitude.
  • Self-starter who is able to identify gaps & opportunities to create more efficient processes.
  • Expertise with Google apps & the usual Powerpoint, Word, & Excel.
  • Jira/Confluence & Centercode experience a plus

#LI-SK

ABOUT PELOTON:

Peloton uses technology + design to connect the world through fitness, empowering people to be the best version of themselves anywhere, anytime. We have reinvented the fitness industry by developing a first-of-its-kind subscription platform. Seamlessly combining hardware, software, & streaming technology, we create digital fitness & wellness content & products that Members love. In 2020 Peloton committed to becoming an antiracist organization with the launch of the Peloton Pledge. Learn more, here.

Together We Go Far means that we are greater than the sum of our parts, stronger collectively when each one of us is at our best. In order to be the best version of Peloton, we are deeply committed to building a diverse workforce & inclusive culture where all of our team members can be the best version of themselves. This work has no endpoint; it is the constant work of running an organization that strives to reach its full potential. As a first step in our commitment, we announced the Peloton Pledge to invest $100 million over the next four years to fight racial injustice & inequity in our world, & to promote health & wellbeing for all, from the inside out.
 
 
 
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