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Rockets of Awesome reinventing how parents shop for kids leveraging tech & data.
New York    Posted: Friday, January 04, 2019
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ROCKETS OF AWESOME is reinventing the way parents shop for kids by leveraging technology, data, brand, personalization, & exceptional merchandise. Were making shopping for kids apparel convenient & funThis is the future of vertical commerce.

We are a New York City-based, venture-backed startup with extensive executive expertise. Join our creative & strategic team working to develop a scalable e-commerce system that powers a business with massive market opportunity. This team cultivates a culture of learning & continuous improvement by investing in automated testing, learning from real-world problems, & immediately adapting.

We value fun, simplicity, & teamwork

What youll do

  • Represent the Rockets of Awesome voice & brand in all customer communications; under the direction of the Customer Experience Lead
  • Deliver an exceptional customer experience to all Rockets of Awesome customers
  • Respond in a timely manner to all inbound customer communications
    • Emails, Phone, & more!
  • Maintain email & phone quality as determined by your direct manager
    • Tone, Accuracy, Thoroughness, & Composition
  • Fully understand & comply with all Rockets of Awesome policies
  • Expertly navigate the Rockets of Awesome site, & additional operational systems
  • Properly log all calls, emails, & matters that require cross functional reporting
  • Support the Box Assorter team as needed by assorting boxes for customers
  • Identify & own small projects relating to Customer Experience

Who you are...

  • An optimist! You assume the best in people, always.
  • Always able to keep your cool. You approach problems with empathy & a genuine desire to help & feel pretty darn comfortable working in a fast-paced, ever-changing environment.
  • An expert troubleshooter. Tricky situations such as technical issues never throw you for a loop & youre down to work through the issue to find a solution.
  • A proactive problem solver. You can both identify a problem & propose a solution.
  • A great communicator. Both verbal & written communication skills.
  • An organization geek. Color-coding is your middle name.

Other Requirements & Considerations

  • Previous experience at a customer-centric start-up in a similar role preferred
  • Experience in childrens apparel preferred
  • Experience with Zendesk is a plus
  • Full-time role based onsite in our New York City headquarters
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