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PagerDuty // digital ops management
Sales, Full Time    Toronto    Posted: Wednesday, July 10, 2019
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At PagerDuty, we believe that people do their best in a culture that fosters inclusion, innovation, & success. Our values - Champion the Customer, Take the Lead, Run Together, Ack + Own & Bring Yourself - serve as the foundation of our collaborative & dynamic culture. Whether it's conducting a retrospective, participating in our monthly Hackdays, cranking out a new product feature, supporting our two PagerDuty bands, or doing our day to day work, Dutonians live & breathe these five values every day. Together, we solve real customer issues & fulfill our mission of connecting teams to real-time opportunities & elevate work to the outcomes that matter.  

We are looking for dynamic, ambitious, & hungry Inside Representatives to add to the growth of our Enterprise segment. As an Inside Sales Representative (ISR), you will be the inside counterpart to 1 (or more) field-based Enterprise Account Executives. Our ISRs have great time management skills, knowing when to prioritize closing their own deals & when to shift focus on building the pipeline. Day to day responsibilities include: creating, developing, managing & closing up-sells, cross-sells, & net-new business deals.

This role is forreps with 1-3 years sales development experience who want to focus on Enterprise sized companies. To be considered, you must show a track record of success in a team-selling environment, proven prospecting & organizational skills, & love to win. This is an incredible opportunity for someone who is passionate about technology, has sold complex solutions, & can creatively consult with clients.


-Prospecting - calling & emailing executives at senior levels across various lines of business
-Understanding stakeholder needs & effectively communicating how PD will meet them
-Matching use cases to the right service offering
-Documenting various qualification details including use case, purchase timeframes, next steps
-Closing & managing land-and-expand deals in the Enterprise segment
-Working in a team-selling environment with an experienced field AE
-Rapidly learning the Enterprise sales model, & solution selling/customer-centric sales method
-Prioritizing opportunities & applying appropriate resources
-Ensuring 100% satisfaction with all customers


-BS/BA required
-Strong background in lead generation & prospecting
-1-2 years of sales development experience in software sales
-Proven ability to quickly gain trust with internal & external senior leadership
-Highly organized with exceptional follow up skills
-Technically adept, understanding of software & how businesses use software
-Passion for cloud technologies
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