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Convene // conference & meeting spaces
Product, Full Time    New York, New York    Posted: Wednesday, February 12, 2020
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Senior Production Manager

Were seeking a Senior Production Manager to join our Operations team. The Senior Production Manager will report directly to the Complex General Manager of two locations, as well as an additional reporting line to the Assistant General Manager of the secondary location.

What youll do:

The Senior Production Manager is responsible for planning & coordinating multiple events & on-site programs, supervising the work of production specialists within the complexed locations & operations staff, & providing support & assistance with all 3rd party catering activities. This individual is expected to effectively lead the production team & build meaningful relationships with our clients. In this role, you will also serve as the liaison between facility users & the facility staff, service providers, & other stakeholders.

  • Plan & oversee programs across multiple facilities
  • Serve as liaison between clients & operations
  • Coach, mention & develop Production Managers & Production Specialist
  • Effectively communicate both verbally & written, with all level of associates, clients, & all Convene departments in an attentive, friendly, courteous, & service-oriented manner
  • Effectively listen to, understand, & clarify concerns raised by associates & clients
  • Comply with Convene regulations to encourage safe & efficient conference center operations
  • Work closely with Sales Department; prepare pre-program cost estimates, room diagrams & photos, & facility insights; assist relationship managers in getting clients through the contract phase
  • Communicate with clients to determine program needs via site visits & pre-conference meetings when necessary; manage planning process from start to finish
  • Profitably manage services provided by Convene while upholding contracted agreements
  • Create & maintain detailed event documentation for each booking
  • Responsible for creation & distribution of PEOs (Program Execution Orders), program diagrams, & invoices
  • Accountable for Convene registration desk & related processes, such as check-in
  • Work in conjunction with building management & building security; manage day-to-day operations accordingly
  • Conduct daily site inspections of all conference center areas for cleanliness & maintenance & monitor quality of service in conference center operations
  • Build high-energy relationships with clients & participants & assist with all requests during
  • Supervise proper calculation of all program checks & ensure client approval & signatures
  • Ensure collection of all program balances
  • Maximize efforts toward productivity, identify problem areas & assist in implementing solutions
  • Conduct weekly production meeting & daily PEO meeting
  • Ensure preparation of required reports, including (but not limited to) associates schedules & quarterly action plans
  • Must be able to multitask & prioritize departmental functions to meet deadlines
  • Maintain regular attendance in compliance with Convene standards, as required by scheduling, which will vary according to the needs of the conference center
  • Perform additional duties as requested by Complex General Manager
  • Administrative support

What we look for:

  • Minimum Bachelors Degree in Hospitality or related field
  • Minimum 3 years experience in hospitality, including some previous supervisory experience
  • Ability to lead other team members
  • Ability to work effectively with clients
  • Flexible & long hours sometimes required
  • Ability to move, lift, carry, push, pull & place objects up to 25 pounds without assistance
  • Ability to reach overhead & below the knees, including bending, twisting, pulling, & stooping
  • Ability to stand, sit, or walk for an extended period of time

Who We Are:

Convene designs & services premium places to work, meet, & host inspiring events. Through strategic partnerships with prominent commercial landlords, Convene operates a network of hospitality-driven locations in Class A office buildings across major cities. Convene has raised $260M in equity funding to date, & has been named one of Americas 100 Most Promising Companies by Forbes & a Best Workplace by both & Fortune Magazine.

For more information: Take a peek into Convenes NYC headquarters & learn more about our award-winning culture in NASDAQs Cultural Capital web series, take a tour of our largest location, & read a case study on how Convene has reinvented commercial real estate.

Recent Accolades

  • Certified Great Place to Work 2017-2020
  • 2019 Fortune Magazine #7 Best Workplace in New York
  • One of Magazines Best Workplaces 2018
  • 2018 Fortune Magazine Best Small & Medium Workplaces U.S.
  • 2017 Fortune Magazine #11 Best Workplace in New York
  • One of LinkedIns Most In-Demand Startups
  • One of Forbes Most Promising Companies
  • One of Crains New York Fastest Growing Companies

Were Here For You:

At Convene, youll receive:

  • Excellent health coverage for you & your family
  • Medical & insurance navigation support
  • Generous paid time off, including an extra day off during the month of your birthday
  • 401K match
  • Discounts on phone plans & gym memberships
  • Professional development support
  • Access to healthy meals & snacks at work

Convene is committed to building an inclusive & diverse workforce. We are an Equal Opportunity Employer & welcome people from all backgrounds, experiences, abilities & perspectives.

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