The Billing Analyst position will be critical to our customers experience. This candidate should have experience with billing subscription services & excel in customer-facing roles.

The responsibilities include daily invoicing & subscription updating, processing internal & external billing inquiries in a high-volume environment for our Billing & AR teams, as well as crafting a positive customer experience surrounding all aspects of Billing. The position requires working with & providing support to internal customers, such as the sales & the accounting teams. We are looking for a phenomenal teammate, with excellent analytical skills, efficient communication, & the ability to analyze & bring forth suggestions to improve processes.

This job requires someone who is diligent & can work in a fast-paced, team-oriented environment. The position is very customer service-focused; you must be comfortable getting on the phones.

Responsibilities:

• Provide phone & email support for external customer requests on the invoice & payment-related inquiries.
• Processing a large volume of billing cases & inquires & engage with customers over the phone daily.
• Ensure timely processing of customer payments & handle billing adjustments (ie, credits, etc.).
• Strategize logistics surrounding how to bill new products & pilots, as well as provide recommendations on standard methodologies for Order to Cash processes.
• Maintain accurate & organized customer records.
• Work with the accounting team during the month-end close.
• Support system implementation.

Qualifications:

• Bachelors, Accounting or Finance preferred.
• Minimum of 2 years work experience in Billing & Receivables.
• Proven understanding of Excel.
• Excellent attention to detail
• Experience with Zuora or similar billing systems & knowledge of Salesforce (or related CRM) is considered a plus.