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CarGurus // online platform for used cars
 
Cambridge    Posted: Monday, May 16, 2022
 
   
 
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JOB DETAILS
 

The Billing Analyst position will be critical to our customers experience. This candidate should have experience with billing subscription services & excel in customer-facing roles.

The responsibilities include daily invoicing & subscription updating, processing internal & external billing inquiries in a high-volume environment for our Billing & AR teams, as well as crafting a positive customer experience surrounding all aspects of Billing. The position requires working with & providing support to internal customers, such as the sales & the accounting teams. We are looking for a phenomenal teammate, with excellent analytical skills, efficient communication, & the ability to analyze & bring forth suggestions to improve processes.

This job requires someone who is diligent & can work in a fast-paced, team-oriented environment. The position is very customer service-focused; you must be comfortable getting on the phones.

Responsibilities:

  • Provide phone & email support for external customer requests on the invoice & payment-related inquiries.
  • Processing a large volume of billing cases & inquires & engage with customers over the phone daily.
  • Ensure timely processing of customer payments & handle billing adjustments (ie, credits, etc.).
  • Strategize logistics surrounding how to bill new products & pilots, as well as provide recommendations on standard methodologies for Order to Cash processes.
  • Maintain accurate & organized customer records.
  • Work with the accounting team during the month-end close.
  • Support system implementation.

Qualifications:

  • Bachelors, Accounting or Finance preferred.
  • Minimum of 2 years work experience in Billing & Receivables.
  • Proven understanding of Excel.
  • Excellent attention to detail
  • Experience with Zuora or similar billing systems & knowledge of Salesforce (or related CRM) is considered a plus.

We recognize that flexibility plays a critical role in enabling our people to thrive in both their personal & professional lives. We currently welcome Gurus into our Cambridge, MA office on a voluntary basis but do not require employees to physically be in the office. We will adopt a hybrid working model when health experts & government officials in our local communities deem it safe to do so. Specific arrangements within this model will be up to team leaders discretion; we encourage you to discuss your questions & needs during the interview process.

All US CarGurus employees are required to provide proof of full vaccination against COVID-19, unless they have an approved medical or religious accommodation. This helps us to safeguard the health of our employees & their families, our customers & visitors, & the community at large.

#LI-Hybrid

 
 
 
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