The Billing Analyst position will be critical to our customers experience. This candidate should have experience with billing subscription services & excel in customer-facing roles.
The responsibilities include daily invoicing & subscription updating, processing internal & external billing inquiries in a high-volume environment for our Billing & AR teams, as well as crafting a positive customer experience surrounding all aspects of Billing. The position requires working with & providing support to internal customers, such as the sales & the accounting teams. We are looking for a phenomenal teammate, with excellent analytical skills, efficient communication, & the ability to analyze & bring forth suggestions to improve processes.
This job requires someone who is diligent & can work in a fast-paced, team-oriented environment. The position is very customer service-focused; you must be comfortable getting on the phones.
We recognize that flexibility plays a critical role in enabling our people to thrive in both their personal & professional lives. We currently welcome Gurus into our Cambridge, MA office on a voluntary basis but do not require employees to physically be in the office. We will adopt a hybrid working model when health experts & government officials in our local communities deem it safe to do so. Specific arrangements within this model will be up to team leaders discretion; we encourage you to discuss your questions & needs during the interview process.
All US CarGurus employees are required to provide proof of full vaccination against COVID-19, unless they have an approved medical or religious accommodation. This helps us to safeguard the health of our employees & their families, our customers & visitors, & the community at large.