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Conductor // content marketing platform
 
New York, New York    Posted: Wednesday, November 04, 2020
 
   
 
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JOB DETAILS
 

At Conductor, were passionate about helping companies help their customers. Many of the worlds top brands use our software & services to create & optimize content so that it gets found online. Were headquartered in NYC, & weve been named one of Crains Best Places to Work 9 years running.

Visit Conductor at www.conductor.com or on Twitter

As Conductor's Customer Education Specialist, youll be responsible for onboarding & training customers on how to get the most value out of the Conductor Searchlight platform & their partnership with our Customer Success team. The ideal candidate will have a background in learning & be excited about helping people & problem solving.

You must have a passion for education, with a knack for translating technical capabilities into compelling, human stories. The successful candidate will be responsible for creating the best experience possible for new & returning users of our technology & services. We are looking for an excellent project manager, who is highly organized & possesses strong time management skills.

As a Customer Education Specialist, you'll:

  • Develop & execute custom training plans for new & existing Conductor Searchlight customers
  • Work across departments to help facilitate a customers transition from the sales process to their ongoing relationships with our Customer Success team
  • Demonstrate how to execute SEO & Content Marketing workflows within the Conductor Searchlight platform
  • Lead, facilitate, & organize internal & external meetings during the customer onboarding process
  • Be encouraged to innovate & develop new systems & processes to increase efficiency & efficacy of the onboarding team
  • Collaborate with the in-house marketing team to develop resources for new customer campaigns
  • Analyze & extrapolate upon data pertaining to various aspects of the customer onboarding experience
  • Work with Product & Engineering to help improve upon our software offering through strategic communication of customer need & experiences

We're Excited About You If You Have

  • 2+ years of experience in Education, SaaS, or SEO Space
  • Excellent short- & long-form writing & communication skills
  • Proven collaboration with sales, product marketing, or demand generation teams
  • Mission-driven individual - embrace Conductor's mission to humanize marketing & put customers first, & successfully convey it through strategic demonstrations of our technology
  • Strong project management skills - must be able to organize work in a methodical & rigorous manner but equally comfortable in a fast-paced, deadline-driven environment
  • Impact player - you must be a strong self-starter who is willing to make their mark in a fast-paced environment
  • Team player - low ego, low maintenance, no job too big or small. Humble. We're looking for a willingness to jump in as needed on anything

We'd love to hear from you if you're inspired by Conductor's mission to be customer first & people first. Our team is pioneering, collaborative, & passionate about helping people together through meaningful content & marketing strategies. Conductor is an equal opportunity employer. We celebrate diversity & are committed to creating an inclusive environment for all employees.

Disclosure: Conductor cares about your privacy. We are committed to maintaining your trust by protecting & processing your Personal Information that you provide to us in accordance with Greenhouse's Privacy Policy. Please take a moment to review before submitting your application.

 
 
 
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