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Lyft // on-demand ride-sharing
New York City    Posted: Friday, December 06, 2019
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Lyft is searching for an experienced senior level IT Support Specialist for our New York City office. You will have have significant experience in supporting a fast-paced, high-growth environment. You are comfortable working as part of a distributed team & will be primarily supporting the engineering & operations team in both our Manhattan & Long Island City Offices.

You are someone who asks questions, is confident in not knowing everything, & would rather collaborate with others than go it alone. You are crisp & detail oriented, but able to work outside of the boundaries when necessary. On top of your proven history of success, you have a passion for technology and, like us, you value hard work & fun in equal measure.


  • Troubleshoot hardware & software problems with Apple products, including desktop & laptop hardware
  • Build & deploy laptops & desktops using standard deployment tools(JAMF, LanDesk, DeployStudio, Deep Freeze)
  • Support & assist employees using AV systems, both onsite & remote, including CFM Hangouts, projectors, audio & video conferencing
  • Assist with AV setup for internal meetings & events
  • Creating accounts for new hires
  • Deploy & support software to end-users
  • Respond to support requests in the IT Helpdesk both in person & via a ticketing system
  • Managing inventory for hardware & software

Experience & Skills:

  • 5+ years of experience in IT support roles
  • Basic to intermediate networking skills, including an understanding of servers, switches, WiFi, etc
  • Experience with administration of Apple computer products using enterprise management tools
  • Knowledge & hands-on experience managing Windows laptops & desktops
  • Experience using & managing ticket-based enterprise workflow management systems, particularly JIRA Service Desk & Confluence
  • Strong OS X & Mac hardware troubleshooting experience
  • A positive, service-oriented attitude
  • Solid problem solving skills
  • Ability to lift heavy equipment (50+ pounds) as needed

Lyft is an Equal Employment Opportunity employer that proudly pursues & hires a diverse workforce. Lyft does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Lyft also strives for a healthy & safe workplace & strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance & other similar state laws & local ordinances, & its internal policy, Lyft will also consider for employment qualified applicants with arrest & conviction records.

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