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HelloFresh // meal kit delivery
Design, Full Time    Boulder, Colorado    Posted: Friday, March 26, 2021
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Come see what's cookin' at HelloFresh!

At HelloFresh, we want to revolutionize the way we eat by making it more convenient & exciting to cook meals from scratch. We have offices all over the world & we deliver delicious meals to millions of people.

We are the industry leader in meal-kit subscription services & we're growing all the time. We have distinct meal-kit services that cater to everyone with the most menu variety in the market, which allows us to reach an incredibly wide population of people.

The HelloFresh team is diverse, high-performing, & international, & our work environment is an inspiring space where you can thrive as a result.

Job Description:

Were hiring a UX Researcher to be part of a rapidly growing UX Research team that will work closely with designers, engineers, product & business stakeholders to deliver the best possible user experience through studying our users needs.

To succeed in this role, youll need a strong qualitative research background, with an understanding of various quantitative research methods. Additionally, will be a strong advocate for the UX Research process within HelloFresh & across products who has a passion for all things related to food!

You will...

  • Conduct end to end research projects: creating a plan, recruiting users, conducting the method, analyzing the data, & creating results presentations with actionable insights.
  • Serve as a usability expert for designers, products, & business stakeholders.
  • Work cross-functionality across various teams to advocate for UXR.
  • Work closely with the Product Design team in order to come up with design solutions that will solve the various pinpoints you uncover.

You have...

  • You have experience with interpreting research questions
  • You have experience with creating research plans & designing studies
  • You have experience with how to conduct Generative Research
  • You have experience with on how to conduct Evaluative Research
  • You have experience with how to uncover trends in research data & create actionable insights 
  • You have experience with how to share & communicate research
  • Can demonstrate an in-depth understanding of a range of user research methods 
  • Ability to work collaboratively in a team environment
  • Exceptional communication & storytelling skills
  • Self Starter; ability to act autonomously

At minimum, you have...

  • 2-4 years of relevant applied experience with a graduate degree in Psychology, Human-Computer Interaction, Human Factors, Social Science, or a related discipline.
  • You have a broad experience of both qualitative & quantitative research methods including usability testing, in-depth interviews, heuristic evaluations, competitor reviews, surveys, card sorting, information architecture, task analysis, etc.
  • Excellent communication skills, ability to communicate ideas visually, verbally, & in writing (in English).
  • Ability to travel within the United States & abroad. (Expected Travel: -1-2 times/ year)

Bonus Qualifications

  • Experience conducting research to develop products for the eCommerce or food & beverage sector.
  • Experience studying physical product experiences
  • Past experience working cross-functionally w/ Brand, Marketing, & NPD teams to study experiences
  • Highly skilled at survey design and/or JTBD framework
  • Experience conducting Global Research
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