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Via // on-demand transit
Washington, D.C.    Posted: Tuesday, October 27, 2020
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Via has partnered with 100+ cities & public transit agencies around the world to deploy our mobility technology. As a Field Manager on Vias Transit-as-a-Service (TaaS) Operations team, youll be responsible for managing operations using our innovative technology platform. Youll manage daily operations while driving continuous improvement & growth of our services.

What You'll Do:

  • Ensure operational excellence, customer satisfaction, & an unbelievable customer experience
  • Manage driver supply to ensure we have the right number of drivers on the road in order to meet demand 
  • Prioritize operational issues as the real-time point of contact & implement creative solutions to solve problems as they arise
  • Respond to driver feedback & live customer issues
  • Diligently work collaboratively with a broad interdisciplinary team to scale operational processes, systems, & tools to drive rapid growth

Who You Are:

  • A self-starter who is comfortable taking on a high level of responsibility
  • Previous project management, operations, or customer service experience are a plus
  • Outgoing & sociable; skilled at communicating professionally with partners, customers & driver partners from a broad range of backgrounds
  • Willing to wear multiple hats & contribute on projects of all types
  • Fluent in English, additional languages a plus
  • Based in Washington D.C. (current or future)

What Catches Our Eye:

  • Experience managing (including scheduling) a team 
  • Taking initiative & owning new projects
  • Comfort with ambiguity & evolving / adapting as conditions change
  • Experience managing projects with multiple stakeholders
  • Bachelors degree

At Via, we're on the cutting edge of mobility. Were building revolutionary technology thats changing the way people get around. It's on-demand transit on a mass scale, a smarter transportation thats friendly to our planet. From on-demand autonomous shuttles in Australia to dynamically routed bus fleets in Singapore, our sophisticated operating system is powering transportation in the worlds biggest cities & is sought after by prominent transportation players globally. Weve provided more than 50 million shared rides already, & were growing at an astonishing rate. We have offices in more than 15 countries & deployments in more than 50 markets, with a goal of hundreds of deployments within the next two years. If youre someone who relishes wearing multiple hats, never backs down from a challenge, & loves getting things done, wed love to hear from you!

Were on this ride together.
Our commitment to antiracism, diversity, & inclusion starts from within. At Via, were committed to building & nurturing a team as diverse as the communities we serve. Our core technology has always been built on the guiding principle that we go further when we go together -- we believe that everyone deserves equal access to opportunity, & that journey starts with welcoming & celebrating all backgrounds, identities, & voices.

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