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1stdibs // online marketplace for beautiful things
 
Marketing, Full Time    New York City - Astor Place    Posted: Wednesday, April 17, 2019
 
   
 
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JOB DETAILS
 

Our international business is growing rapidly & we are seeking an experienced, bilingual English-German language service specialist to join our UK team, based in Wyboston Lakes in Bedfordshire. Spoken & written fluency in both languages is essential to success.

1stdibs has a strong network of German dealers & a growing base of consumer buyers, which we expect to continue to grow inline with our recently-launched German-language site. The Specialist will play a cross-functional role, interacting with both buyers & dealers, resolving order-related service queries as well as facilitating shipping-related support as required.

The team is continually making improvements & taking on new projects, & were looking for driven self-starters who will help us to tackle these challenges & stay on top of the competition. The Client Service team is globally integrated, with headquarters in NYC, & works in tandem with our Seller Relations & Logistics teams in the UK & New York.

What youll do

  • Ensure every customer receives exceptional service in every interaction; meet & exceed service levels for first response & time to resolution
  • Track & maintain constant communication with the customer from the beginning to the end of any established case, issue, or concern
  • Fully document email & phone-based service interactions in SalesForce, our CRM platform
    Translate communications between German-based customers & dealers globally
  • Assist with shipping & delivery-related issues in German & English
  • Provide light sales support to German speaking VIP buyers
  • Continually identify opportunities to improve customer experience

What you'll bring

  • Full fluency in both English & German, as well as an understanding of cultural differences across markets
  • 2+ years in customer service or sales support; excellent customer-facing skills & an appreciation of a service role
  • Basic understanding of shipping & import regulations into Germany would be an advantage
  • Strong communication skills (written & verbal) & problem solving skills
  • Experience with SalesForce and/or other CRM systems
  • Luxury goods experience a strong plus
  • French, Spanish, & Italian language skills would also be an advantage

1stdibs is the worlds largest online luxury marketplace for one-of-a-kind products. It has become the go-to source for the world's leading interior designers & consumers to find antiques, vintage & contemporary furniture, jewelry, vintage fashion, & fine art.

Backed by Benchmark Capital, Index Ventures, Spark Capital, & Alibaba Group, 1stdibs is led by a team of expert curators & seasoned internet executives from companies including eBay, Gilt, Google, FreshDirect, Mlb.com, & Twitter.

 
 
 
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