We are seeking a Technical Consultant to join our Customer Success team. In this role, you will be engaging with our customers post-sales to develop software solutions on the Appian platform. These applications help companies drive digital transformation & competitive differentiation. Your primary responsibility will be to implement & build applications on Appians low-code automation platform while working closely with our commercial clients.

What youll do:

• Immediately impact clients by partnering throughout the entire life-cycle of projects to define, design, develop  & implement custom software solutions using Appians low-code platform.  
• Led discussions with external clients to understand their business processes & technical needs. 
• Propose conceptual technical solutions & make changes based on the clients feedback in an Agile environment. 
• Design, build & launch new relational data models in production.  
• Develop APIs to integrate with multiple systems. 
• Drive adoption by empowering clients to become self-sufficient with building process applications on their own.
• Establish & implement metrics to optimize team delivery & measure business agility in terms of predictability, reliability, & adaptability.
• Collaborate with clients technical teams & business users as needed throughout the entire software development life cycle.

Youll be successful in this role if you are:

• Skilled at working with clients to define business processes & gather functional and technical system requirements
• Not an order taker; asks why questions & solve the right problems
• Passionate about technology & enjoys continuously learning
• Successful on cross-functional teams; has built products using agile methodologies
• An excellent communicator & is comfortable presenting to both technical & non-technical audiences

 Education & Travel: 

• 2-5+ years of experience with hands-on software development or technical consulting
• B.S./B.A. in Engineering, Computer Science, Information Systems, Mathematics or related field/degree
• Willingness to travel; 50% to support customer engagement 

Preferred Skills: 

• Agile software development practices, pair programming, stand-ups, planning sessions, & sprints
• Proficiency in coding in at least one programming languages such as Java, JavaScript, Python, Ruby, Scala, C, C++, C#, etc. 
• Experience working with relational databases, such as Microsoft SQL Server, MySQL, PostgreSQL, Oracle, IMB D2, or AWS Aurora.
• Knowledge of relational database design or database modeling 
• SQL skills - writing queries, joins, views, etc. 
• Knowledge of software testing practice; Test-driven development, setup & execution of automated test suites within a continuous integration framework 
• Web servers & application servers such as IIS, Apache HTTP Server, Tomcat, & JBoss
• Experience developing integrations using APIs such as REST & SOAP, JDBC connections, & web services
• Amazon Web Services (AWS); Artificial Intelligence (AI), Analytics, Machine Learning, Google Cloud, Application Integration, Database, Developer Tools, Management & Governance, & Elastic Containers

About Us:

Appian is an infrastructure product - not a luxury product. Our customers rely on us for mission-critical business process & case management. There is inherent stability in working for a company providing an enterprise software solution that is solving some of the worlds toughest business problems today. It is Appian's unmatched speed, power, & ease that we are continually improving our internal use & feedback loop with our Product Managers. We are proud to have earned a position on The Washington Posts Top Workplaces list for the last sixth consecutive years.

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