Technical Onboarding Specialist - USA Remote
About the Position
The first product experience is a critical component to delighting our customers. We are looking for a dynamic & friendly Onboarding Specialist to help us ensure that all new trial users have the support & guidance they need to quickly & efficiently get value from the Sumo Logic platform.
In this role, you will be part of a team of Onboarding Specialists responsible for engaging directly with users, & providing instruction & support as needed. You will engage with customers across multiple channels to ensure high-quality experiences & work closely with our sales, marketing, & product teams to support our product-led funnel.If you care about delivering an excellent customer experience & enjoy working with a technical audience (developers, practitioners) this role is a good fit for you.
- You enjoy working with developers & hands-on practitioners
- You take an empathetic, customer-centric approach to problem-solving
- You have experience in customer success, product-led companies, and/or developer support
- You're an effective communicator
- You possess a strong bias for data-driven decision-making
- You effectively manage multiple conversations
Required Qualifications & Skills
- Knowledge & experience with observability or security solutions including collection & log analytics
- Experience with cloud-based architectures
- Understanding SQL-based queries & languages a plus
- Experience with Open Telemetry a plus
- Proficiency in modern office productivity software, cloud-based applications, & CRM tools
- Ensure a successful handoff of new users to Account Executives after onboarding is complete
- 3+ years of experience in B2B SaaS, product-led, customer support, or relevant role
- Bachelors degree or equivalent
Sumo Logic (NASDAQ: SUMO) empowers the people who power modern, digital business. Through its SaaS analytics platform, Sumo Logic enables customers to deliver reliable & secure cloud-native applications. The Sumo Logic Continuous Intelligence Platform helps practitioners & developers ensure application reliability, secure & protect against modern security threats, & gain insights into their cloud infrastructures. Customers around the world rely on Sumo Logic to get powerful real-time analytics & insights across observability & security solutions for their cloud-native applications. For more information, visit www.sumologic.com.