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Peloton // connected indoor fitness cycles
New York City    Posted: Friday, August 07, 2020
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Peloton is seeking an Operations Manager to support a reverse logistics network across Pelotons full suite of products, including bikes, treads, tablets, accessories, & future product introductions. The candidate will drive improvement across our repair & refurbishment operations. The ideal candidate has excellent project management, analytical & communication skills.


  • Effectively manage reverse workstreams to identify opportunities & optimize cost, customer service & quality across all products & geographies. Projects include but not limited to:
    • Lead cross-functional meetings to develop process improvements & system enhancements to facilitate the return & refurb process
    • Standardize our reverse logistics flow (systemic & operationally) across all Last Mile parties: Middle Mile, Field Operations & 3PL
    • Collaborate with field quality & refurb operations to develop a repair & refurb strategy for new products
    • Partner with the warranty team to improve data quality for supporting our vendor claw back procedures/RTV process
  • Develop & execute continuous improvement cost savings processes across the reverse logistics network 
  • Manage weekly/monthly/quarterly reporting for executive stakeholders on all Reverse Logistics KPIs 
  • Collaborate closely with key stakeholder teams including Logistics, Field Operations, Quality, Member Experience, & Planning to establish & build cross-functional buy-in.


  • 5+ years of professional experience in operations, supply chain or logistics, with at least 2 years in reverse logistics, repair & refurb operations
  • Management experience of a team of at least 1 direct report
  • High level of proficiency in Excel & data analysis
  • Strong communication skills & ability to manage across teams & business functions
  • Exceptional ability to organize time & resources effectively to determine priorities
  • Desire to work in a fast-paced & rapidly-evolving environment
  • Previous start-up experience a plus
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