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Our mission? To create the finance solution that energizes SMEs & freelancers, so they can achieve more. We simplify everything from everyday banking & financing, to bookkeeping & spend management. A Qonto, we are passionate about creating the best product, one with a strong impact & a great user experience. So, if you're looking for an ambitious team that's modernizing a dusty industry thanks to design & technology combined with great customer care, get in touch! Find out more about the Qonto Way here.

Alexandre and Steve launched Qonto in July 2017, & the team has achieved great things since then:
- Market leader for online SME banking in Europe
- 220,000 SME clients
- Outstanding customer satisfaction (App Store | Google Play | TrustPilot)
- Recognized as one of the best startups to work for (LinkedIn | Glassdoor)
- €622 million raised so far with a €4.4 billion valuation after Series D
- International investors including Valar, Alven, Tencent, DST Global, Tiger Global, TCV, Alkeon, Eurazeo, KKR, Insight Partners
- 4 offices in Paris, Berlin, Milan, & Barcelona
- And 500+ happy Qontoers building a finance solution businesses love to use

Our values:
Ambition | We tackle big challenges. No matter what
Teamwork | We create momentum by working together, at the same speed
Mastery | We pursue excellence through continuous learning. We face challenges with humility. Every day
Integrity | We're open. We're honest. And we earn the trust of our clients & each other

The mission of the Operations department is to offer the best service to our customers while ensuring fluid internal processes, permanent monitoring of activities, & an optimal level of security (especially on back-office & fraud topics).

Join our Customer Success Onboarding team of 20 people, led by Timothe & Jonathan, where you will onboard our new business customers. You will be fully dedicated to ensuring customer satisfaction & improving continuously our processes (KYB/KYC).

‍‍As a Customer Success Officer Onboarding at Qonto, you will:

Be a Qonto Ambassador! You will delight our business customers by providing sharp & efficient support to onboard them & guide them in using Qonto, answering all their questions via email & phone.
Be the voice of our customers: The customer's voice is precious, we need to use it in order to continuously improve our product & keep the "WOW" effect along with the relation.
Set up internal processes to better respond to customer requests (update FAQs, dashboards, macros, make feedback to Ops & Product teams, etc.).
Take ownership. You will identify anomalies, optimize & set up new ways of problem-solving & keep your colleagues up to date on all of this.

About You

Experience: You have a first experience in Customer Care or Onboarding.
Customer-centric: You show empathy & adapt your speech according to your customers' needs.
Goal-oriented: You strive to achieve your daily targets.
Communication skills: You have excellent oral & written skills.
Mastery: You excel in using SaaS tools (Intercom, Jira).
Languages: You are bilingual in French & fluent in English.
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