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Dropbox // cloud storage
 
Dublin, Ireland    Posted: Saturday, August 01, 2020
 
   
 
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JOB DETAILS
 

Role Description

As Sales Solutions Architect in our EMEA Sales team, youll play a huge role in helping our customers understand the value of our products. Itll be your mission to develop & support our growing list of customers, by working closely with them, showing the value of our products & add-ons & addressing technical challenges. The role can be based in either Dublin, Hamburg or Munich. 

Responsibilities

  • Know every detail of Dropbox, Hellosign & the various add-ons to those products, including partner solutions like BetterCloud & understand how technical solutions are managed & secured.
  • Support our Sales team with technical product knowledge & objection handling in customer meetings, with travel as required.
  • Help customers deploy & use Dropbox, Hellosign to address their existing collaboration challenges. Understand the customer's business goals & partner with them to achieve those. Ensure a smooth transition to the Customer Success Team.
  • Work closely with Engineering, Product, & Customer Experience teams to ensure smooth prospect-to-customer transitions & long-term customer success.
  • Help the Sales team move toward closing by making customer product trials/POCs a positive experience

Requirements

  • Bachelor's degree or higher in computer science or engineering or equivalent experience
  • Fluency or working proficiency in English and German language.
  • Understanding of internet technologies, related to the offering of cloud services to customers (TCP/IP, HTTP(S), DNS, Proxies, Firewalls & Caching Engines)
  • Understanding of networking concepts (LAN, MAN, VPN)
  • Understanding of corporate networks (File Servers, Active Directory)
  • Understanding of computing systems & principles, particularly around the delivery of hosted services.
  • Outstanding communication skills and capabilities to build long-term business relationship.
  • A strong desire to learn in a rapidly growing & dynamic startup environment.
  • Ability to work closely with end users in a consulting, services or support capability.
  • Role location: Dublin, Hamburg or Munich.
 
 
 
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