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Taboola // discovery platform for publisher sites
Media, Full Time    New York City    Posted: Wednesday, April 28, 2021
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Taboola, the worlds largest content recommendation platform, is hiring a Media Support Manager. Reporting to the Global Director of Technical Support & Integration, you will lead a team of 5 experienced Technical Support Engineers. Your New York-based team will provide expert service to Taboola's media clients while troubleshooting complex backend technology issues. As a Technical Support Manager, you will work with several teams within the company, ensuring all service level agreements & customer satisfaction goals are achieved.

About you:

  • 5 or more years of technical support engineering experience, with 1 or more years as a Manager or Team Lead
  • Deep knowledge of technical support-related performance indicators & Service Level Agreements (SLA's)
  • Experience managing client escalations
  • Manage hands-on projects & comply with business deadlines
  • Passion for customer service, relationship building, & self learning
  • Experience mentoring, developing, & motivating engineering teams
  • Proficiency in Jira & SalesForce
  • Tech or Adtech Industry experience
  • Preferred experience within a multinational organization

In this job you will:

  • Lead a team of engineers who provide database technical support to Taboolas clients who run advertising campaigns through our platform
  • Provide encouragement to engineering team members, identify areas for continued learning & development
  • Monitor team performance & ensure Service Level Agreements & goals are met
  • Initiate process & workflow improvements
  • Work with Taboola teams across Professional Services, R&D, Sales, & Account Management
  • Be the point person for support escalations across the Americas region

Taboola is an equal opportunity employer & we value diversity in all forms. We are committed to creating an inclusive environment for all employees & believe such an environment is critical for success. Employment is decided on the basis of qualifications, merit, & business need.


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