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  Company Description

BlaBlaCar's vision is to bring fairness, freedom & fraternity to the world of travel.

BlaBlaCar was created in 2006 with one dream in mind: fill the millions of empty seats on the road to create an efficient, affordable & friendly way to travel. Today, our global, trusted community counts 75 million members in 22 countries, enabling a smarter, large scale & truly sustainable transport network.

Born from a simple idea of people sharing their rides, BlaBlaCar's ambition is to become the go-to marketplace for shared road mobility. We offer long distance carpooling service, a commuting carpooling service, & since 2018 a marketplace bus service too. A filled bus emits one third of the emissions per passenger kilometer as an average car. So we want to fill those seats too!

In 2018, 84 million travellers used BlaBlaCar globally saving 1.6 million tons of CO2. Meanwhile we enabled human connections, bringing people closer together in more ways than one with 87% of members say that carpooling is an enriching experience.

BlaBlaCar offers a truly & unique international environment with a team counting 35 nationalities, serving a global member-base from 8 offices in Berlin, Kiev, Madrid, Milan, Moscow, Paris (HQ), So Paulo, Warsaw. English is the official spoken language across BlaBlaCar. We are privately-held & founder-led. Our team of 500 employees is entrepreneurial, passionate, & fundamentally mission-driven.

Job Description

Why join us?

One of BlaBlaCar's key strategic goals is to foster a highly engaged community of users. The Community Relations Team at BlaBlaCar aims at providing assistance to this community, by listening to users, guiding them & satisfying them. This ensures our members an enriching & trustworthy experience. The Community Relations Team is answering questions & requests in 30 different languages, everyday & 7 days a week.

What you will directly contribute to:

  • Moderating member profiles & their content (vehicle pictures, trips, etc.)
  • Answering to member messages in a timely manner
  • Providing users with guidance & support through various channels (tickets, chat & phone) at high quality level (we offer a 100% response service)
  • Overseeing the overall activity on our social media (Facebook, Twitter, etc.) & maintaining dynamics within the Spanish community
  • Gathering members' feedback & communicating it to the Tech Team
  • Reporting into the Associate Manager
  • Improving the overall member experience

For this position, you will be working mostly remotely from home & some hours in the office in Paris.

Qualifications

What you will need to be successful:

  • Excellent proficiency in spoken & written Spanish
  • Fluent communication in English & French, additional languages a plus
  • Experience in customer service of course an asset
  • Proven ability to prioritise busy workloads
  • Sincere willingness to fairly balance our business & members' needs
  • Strong ability to work on his own while being dynamic & hardworking
  • Strong knowledge of the internet ecosystem
  • A prior experience using the service as a driver and/or a passenger would be a plus
  • Be humble, structured, organised, motivated by innovation & a relentless doer
  • Enjoy working as a team-player & learning from others
Additional Information

A few practical details about the role:

  • Start: As soon as you are ready!

  • Location: Paris

  • Contract: 6-months CDD (renewable) - 30hours per week

  • Compensation: 12 euros/hour

  • Mixed schedule: 1 day at theoffice+homeworking on some evenings & weekends.

What we offer all of our employees:

  • A start-up spirit that fosters agility, teamwork & impact

  • Challenging career opportunities in a high-growth & fast-paced environment

  • An inspiring working environment including state-of-the-art office spaces

  • Free carpooling to live our value Be The Member

  • Annual BlaBlaBreak which takes us all for an unforgettable weekend

  • Possibility to do a BlaBlaSwap once a year & go work from another BlaBlaOffice abroad

  • Bi-Weekly BlaBlaTalks when we learn from each other

  • Weekly Tech Demos

What is next?

If you are ready to join our exciting journey, please apply below: upload your resume in English (PDF format) & answer our questions in English.ou might have to answer a question in your mother tongue or in the language of the position you're applying for.

Kindly note that only complete applications will be reviewed by our hiring team & that all your information will be kept confidential.

You can expect us to review your application within the following 4 weeks. If your application & profile fit our requirements, we will send you a first video test. Then, we will invite you for various interviews with our Community Relations Team.

BlaBlaCar is an equal opportunity employer. We celebrate diversity & are committed to creating an inclusive environment for all employees.

 
 
 
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