The Petal mission
At Petal, we're using fresh thinking & cutting-edge technology to make credit honest, simple & accessible. We use machine learning to analyze more data in our credit decisions, which means more people qualify, even if they've never had credit before. And we use behavioral science & smart, intuitive design to offer a simple, customer-centric product that's engineered to achieve better financial outcomes -- with straightforward terms & no fees whatsoever. The result is an exciting new approach to credit that has the potential to radically expand credit access & improve the lives of millions of consumers, shaking up a trillion dollar industry in the process.
To do this, we're bringing together exceptional talent from across disciplines & industries to shape the future of financial services & improve the lives of our customers in a meaningful way.
Petal is reinventing the credit card from the ground up, using modern technology & smart, intuitive design deliver credit products that are honest, simple & accessible. Nowhere is this more true than in the architecture of Petal's operations.
We are seeking an Operations leader to join our New York team & helps us scale from tens of thousands of cards to millions & beyond. For the right individual, this is a once-in-a-lifetime opportunity to join & lead a company experiencing exponential growth. As Petal's Operations leader, you'll lay Petal's operational foundation, developing robust operational processes to manage & operate the Petal credit card program, deliver against business goals, & create an incredible customer experience. You'll have the opportunity to apply what you've learned in your career regarding best-in-class credit card operations, while leveraging Petal's modern technology stack & world-class software development capabilities.
This integral cross-functional role requires close collaboration with our Product, Customer Experience, Compliance, Risk, Finance, & Legal teams to design & implement scaleable operational policies, procedures & processes that drive efficiencies, fantastic customer experiences, & new business opportunity. The Operations leader role reports directly to the CEO.