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Maven // health & wellness clinic for women
New York City    Posted: Tuesday, November 05, 2019
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Maven is the virtual clinic dedicated to womens & family health. Named to CB Insights Digital Health 150, Mavens leading family benefits platform both advances women in the workplace & empowers every pathway to parenthood, making it easier for parents to start & grow a family during a critical time in their careers. Founded in 2014, Maven operates the largest proprietary womens & family health telehealth network in the country, & has raised $42m in capital from top investors including Sequoia & Oak HC/FT. Named to Incs 2019 Female Founders 100, CEO Kate Ryder & Mavens majority female Board of Directors are committed to building a company that offers expert, convenient, & compassionate care wherever you are, whenever you need it.

Were looking for an experienced Vice President of Clinical Operations to lead our Provider Operations & Care Advocate Teams. The Provider Operations team oversees the entire provider experience on Maven, ensures high quality patient-provider interactions, fosters our provider community, & secures appropriate supply levels to meet our company goals. Care Advocates work 24/7 to deliver member services such as: booking telehealth appointments, recommending in-person providers, navigating benefits & providing ongoing case management. The VP of Clinical Operations is responsible for delivering best-in-class experiences for both our providers & our patients. Reporting to the COO, the VP of Clinical Operations will be an essential leader in driving strategies as we scale to maintain our exceptional quality of care & to improve patient outcomes.

As the Vice President, Clinical Operations at Maven, you will:

  • Craft, refine, & operationalize Mavens clinical operations & care delivery strategy ensuring coherence & seamlessness in a users experience
  • Deepen delivery infrastructure to ensure success with implementing larger clients with varying patient populations & needs as Maven scales (e.g., Provider & Care Advocate team staffing, communication channels, CRM tools, escalation workflows)
  • Manage a highly complex & regulated network, balancing supply & demand, while incorporating legal, product, & client implementation strategies
  • Drive continuous improvements that enable Maven to scale efficiently & effectively deploying best practices that leverage technology to drive automation, speed, & quality
  • Partner with the leaders of Provider Operations & Care Advocates to create annual strategic roadmaps with quarterly OKRs for both teams, iteratively defining KPIs & dashboards to monitor & assess performance
  • Establish internal & external processes & SLAs for clinical activities to drive patient outcomes & to achieve strong clinical ROI for all user experiences
  • Collaborate with cross-functional leaders (Sales, Client Success, Product, Engineering, Marketing, & Analytics) to determine key Maven initiatives & goals, & effectively coordinate efforts to achieve them
  • Build, lead, & manage two growing service operations teams through ongoing career development, nurturing a strong team culture, & ensuring high employee satisfaction
  • Oversee day-to-day Clinical Operations, owning targets & budgets

Were looking for you to bring:

  • 12+ years relevant operational experience, with experience in healthcare delivery
  • 5+ years of managing large teams (15+) with a track record of retaining top talent
  • High emotional intelligence & experience leading a mission-driven team
  • Passionate about healthcare & innovations in the industry
  • Excellent critical thinking & experience making data-driven, results-oriented decisions
  • Strong communicator & track record of successful change management
  • Entrepreneurial, flexible, self-starter
  • Committed to delivering excellent service

Helpful experiences & skills (if you dont have them, you can learn them with us!):

  • Fluency with analytics (Looker, Tableau) & CRM (Zendesk, SFDC) tools a plus
  • Experience with early stage venture-backed or high-growth companies

At Maven, we believe that a diverse set of backgrounds & experiences enrich our teams & allow us to achieve above & beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application & how it can be additive to our teams.

Benefits & Perks:

Maven employees are united in their quest to improve the health & well-being of women & their families in our community. We seek to empower all of our team members to fulfill that mission & reach their full potential regardless of function, geography or experience level. Thats why we invest in our employees, who are our most important asset in achieving our mission. To that end, we offer:

  • Choice of great medical, dental, & vision insurance plan options, including a plan for which the premium for employees is 100% covered by Maven
  • 401(k) plan
  • Unlimited paid time off
  • Free One Medical membership
  • Monthly stipend for your choice of wellness benefits
  • Pre-tax commuter benefits
  • 12 weeks parental leave & 2 weeks flexible time upon return
  • Annual professional development stipend
  • Access to the Maven platform service & free Maven appointments for employees, family & friends
  • Weekly team lunches & bagel breakfasts
  • Bottomless office snacks & regular happy hours
  • Annual company offsite
  • 1 month paid sabbatical after 5 years

Maven is an equal opportunity employer. We celebrate diversity & are committed to creating an inclusive environment for all employees.

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