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Smart Design is looking for an engaged & engaging personality to manage projects & build client relationships. The Client Service Manager will have a hybrid role proactively building relationships with existing clients & warm leads across categories (focus on healthcare, technology & other regulated industries) & offering high level project management support. Were looking for someone who is ambitious, creative, eager to grow, passionate about design & innovation & comfortable representing Smart Design with senior client stakeholders.

Responsibilities:

Account growth:

  • Manage proactive outbound communications to existing clients & warm leads tailoring communications to keep Smart Design top of mind & open new doors within large companies
  • Articulate Smarts value proposition to clients in ways that address clients business priorities
  • Stay abreast of industry activity & implications on client business, identifying potential opportunities
  • Partner with Marketing for relationship marketing assets & strategic attendance at events
  • Contribute to weekly BD/account status meetings
  • Support creation of account plans

Project Management:

  • Work with project teams to develop project plans, proposals, & presentations for new opportunities with clients & warm leads
  • Write proposals/SOWs with support from content leads/Directors & BD Manager as needed
  • Manage account communication with clients on existing projects (with Project Director managing design or content questions)
  • Lead budget discussions with Finance & ensure all projects stay on budget, in partnership with Project Director
  • Coordinate resources with project team & Resourcing/HR, inputting project timelines & resources into 10k

Naturally youll have:

  • 5+ years experience in account management or project management in creative services industry (healthcare experience a plus)
  • Excellent communication & presentation skills with ability to build rapport with clients
  • Engaging interpersonal skills, comfortable leading conversations at conferences & networking
  • Ability to fill pipeline with warm leads
  • Strong attention to detail, but can see the strategic big picture
  • High motivation & self-discipline to work autonomously
  • Comfort with ambiguity to help chart your path forward, & creatively reach goals

Direct applicants only.We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas at this time.

 
 
 
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