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PolicyGenius is the easiest way to get insurance.
Sales, Full Time    New York    Posted: Friday, February 01, 2019
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Want to help people get the financial protection they need & feel confident in their choices? Policygenius is a NYC-based tech startup that makes it easy to compare & buy insurance online. Since 2014, weve raised over $52 million of venture capital, established ourselves as a pioneer in Fintech & helped more than 4.5 million people get vital coverage for their families.

We're rapidly growing & looking for people with grit, great attitudes & creative problem-solving skills to join our powerhouse team. Come see why we were voted one of INC's best workplaces of 2018!

Sales at Policygenius

Do you take pride in delivering an awesome experience for customers? Are you a team-player & a great communicator? Do you want to join a rapidly growing team & help build the foundation of the greatest service organization in insurance? Then come join the Policygenius team!

This role is on the front lines of the Policygenius customer experience: managing all inbound & outbound leads for prospective life insurance customers & ensuring they get the coverage they need (and feel good about the process)!

You will...

  • Onboard new life insurance customers into the application & underwriting process
  • Address customer questions about life insurance, the policy theyre applying for, & the application process, all while maintaining a positive attitude
  • Communicate professionally with customers through various channels, including phone, email, chat & text
  • Practice consultative selling to ensure that we are pairing customers up with the most appropriate products for their unique needs
  • Collaborate with other operations teams (customer service, customer success, case management & quality assurance) to ensure a seamless customer experience
  • Adhere to team norms & policies & meet quality standards & Key Performance Indicators (KPIs) in your daily work
  • Master the workflows & software tools necessary to carry out your responsibilities
  • Provide actionable feedback from customers to the business & tech teams to drive improvements to our process & technology
  • Contribute toward team goals & support onboarding of new team members as required (we're growing!!)

You have...

  • A bachelors degree preferred & at least 1+ year of work experience
  • Ability to work a flexible evening/weekend schedule
  • Strong communication skills & an enthusiasm for speaking with customers over the phone; past call center experience a plus
  • A sales mindset: youre motivated by the opportunity to connect prospective customers to a product that meets their needs
  • Honesty, integrity, & ethics: you can be trusted to do the right thing for customers & for the team
  • A go-getter attitude, passion for helping customers, & effective problem-solving skills
  • A desire to be apart of a team where you can take ownership of your work AND your team's success
  • The desire to grow professionally & contribute to the success & culture of the company
  • A deep appreciation for the power of a well-placed gif

Youll get

  • Company-paid health, dental, vision, life & disability insurance
  • 401(k) plan, FSA & commuter benefits
  • Training, mentorship & coaching from leadership
  • The opportunity to grow alongside a company shaking up a big, old-fashioned industry
  • Fun, diverse, open-minded coworkers
  • Dog companionship
  • Some fun surprises when you join (Shhh Its a secret!)
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