The Senior Technology Skills Strategy Consultant - IT Operations possesses an enterprise-level understanding of the skills that are demanded by technology professionals across a variety of industries. In general, this translates to a working knowledge of skills needed to support functional disciplines such as information technology, software development, cyber security, data science & analytics. For a given discipline, this individual can distinguish different skill development needs based on targeted job roles & experience levels.
The Senior Technology Skills Strategy Consultant - IT Operations acts as an expert consultant, assisting Pluralsight business customers to achieve their skill development objectives & stay current on the latest technologies & associated methodologies. This is accomplished by assessing corporate technology goals, providing expert guidance & making recommendations that will assist the customer in optimizing the value they recognize from the Pluralsight platform. This also requires a strong ability to manage relationships across internal sales, content & product teams.
Who you are:
- Excellent business acumen with ability to translate complex technical subjects or features into value-based, strategic conversations.
- Experience with the processes of technical needs assessments, software system analysis, or requirements gathering.
- Ability to quickly understand the true root causes of customer content requests & deliver consultative, executive-level recommendations.
- Self-starter who is able to effectively time manage, prioritize, produce with autonomy, & provide visibility to key initiatives.
- Strong operational aptitude balanced by a highly-effective interpersonal skill set.
What you'll own:
- Serving as an expert internally & externally on the resources available through the Pluralsight Technology Learning Platform.
- Regularly consulting with prospective & existing customers, reinforcing the value Pluralsight provides in building applicable technology skills across all skills levels & disciplines.
- Conducting discovery sessions with our customers to understand business objectives & create a clear path to success through the effective delivery of Services.
- Providing specific, in-depth course & strategic implementation recommendations, as requested by Pluralsight customers.
- Functioning as the escalation point & primary liaison between sales & content leadership. This includes being the first resource to the sales team in answering content-related questions.
- Defining & reporting on key performance indicators, e.g. customer facing utilization, project hours, performance to SLAs, customer engagement effectiveness, etc.
- Regularly engage with & support Pluralsight sales teams via meetings, coaching / mentoring sessions, & ongoing strategic guidance.
- Identifying training opportunities, product enhancements, & sales collateral that is beneficial to Pluralsight corporate sales goals, & assist in various capacities to produce / implement those new programs, features, & assets.
- Serving as an input to product marketing to produce & maintain tools & other deliverables to support sales needs (FAQs, competitive comparisons, etc.).
- Work with content leadership to influence strategic decisions such as author onboarding, course development, & library roadmap.
- Work with your team to build scalable solutions & enhance existing Services.
Experience you'll need:
- 7+ years' experience providing enterprise level consulting in a technology capacity.
- 7+ years' experience with enterprise level IT Operations topics such as networking, solution architecture & administration, IT support, cloud operations, & others.
- Working knowledge of technology solutions that include Linux, Windows Server, Cisco, Palo Alto, Amazon Web Services, Microsoft Azure, & Google Cloud ecosystems required.
Working at Pluralsight
Founded in 2004 & trusted by Fortune 500 companies, Pluralsight is the technology skills platform organizations & individuals in 150+ countries count on to create progress for the world.
Our platform helps technologists master their craft & take control of their careers. We empower businesses everywhere to build adaptable teams, speed up release cycles & become scalable, reliable & secure. We come to work everyday knowing we're helping our customers build the skills that power innovation.
And we don't let fear, egos or drama distract us from our mission. Our mission to democratize technology skills is what drives us & our values are at the helm of how we work together. It's our commitment to practicing them day in, day out that enables our performance. We're adults, & we treat each other that way. We have the autonomy to do our jobs, transparency to eliminate office politics & trust each other to do the right thing. We thrive in an environment with creativity around every corner, challenges that keep us on our toes, & peers who inspire us to be the best we can be. We bring different viewpoints, backgrounds & experiences, & united by our mission, we are one.
Bring yourself. Pluralsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.
All your information will be kept confidential according to EEO guidelines.