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Medallia // customer experience management SaaS
Sales, Full Time    Toronto, Canada    Posted: Saturday, May 08, 2021
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Medallia's mission is to help companies win through customer experience. The world's best-loved brands trust Medallia's Experience Cloud, which embeds the pulse of the customer in an organization & empowers employees with the real-time customer data, insights, & tools they need to make every experience great. Named a leader in the most recent Forrester Wave & ranked in the 2018 Forbes Cloud 100 list, Medallia is growing quickly, with a global footprint that spans Silicon Valley, Austin, New York, Washington DC, London, Paris, Sydney, Buenos Aires, & Tel Aviv. Here, we value people for each of the aspects that make them whole. We believe that people should not be defined only by a job title-nobody is "just an engineer" or "just a salesperson." We are each partners, parents, children, siblings, friends, & former classmates. We have different backgrounds & we celebrate different cultures. And, just like our product, we honor each of the experiences that build our people.

At Medallia we hire the whole person, not just a part of them.

Our Professional Services Delivery team plays a central role in our customer's success, embodies excellent customer service, & sets the industry bar in relationship management & strategic program design. This role is an ideal opportunity for someone who enjoys creative project/program management, skilled relationship development, & demonstrates finesse in using technology to solve business challenges. The role would be specifically focused on our largest, most strategic accounts, making sure accounts are supported on a day to day basis around the technical usage of Medallia products, promoting technical enhancements & client adoption, & resolving escalations via non-billable work.  

Our Technical Account Managers are at the heart of Medallia's partnerships with our clients & support the ongoing relationship with our customers. They successfully drive adoption & deliver value to clients through Medallia's suite of products & services. It is a big job that offers an incredible opportunity to drive value not only for Medallia, but also for the world-class companies we serve. This role in Professional Services does not carry a billable utilization target. 

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