As a member of our Agent Success team, you will oversee the agent experience at Compass, collaborating across departments to provide best-in-class agent support. As an in-house brand ambassador & agent guide, youll work with our talented team of marketing strategists, graphic designers, product engineers, & real estate experts to anticipate agents needs & develop innovative solutions. Youll develop a nuanced understanding of agents businesses, before they even walk through the doors on their first day. You will work closely with Compass leadership to continuously improve our agent resources & offerings, acting as the Agents primary resource. The Agent Success Team is an integral part of the Agent Management, Operations, & Human Capital efforts at Compass.

At Compass You Will:

• Spearhead new agent orientation, executing comprehensive preparation to ensure a smooth transition experience & setting the bar for the agent experience at Compass
• Collaborate with talented specialists & industry experts in your market to provide best-in-class agent support
• Utilize innovative technology that empowers you & your team to field agent requests thoroughly & efficiently
• Lead presentations & agent training sessions on our innovative proprietary technology & other key tools & platforms
• Work closely with Compass leadership to monitor agent satisfaction & support agents operational needs
• Solicit agent feedback & suggestions to improve processes & expand agent support
• Execute multiple check-ins (via email, in person, & phone) with agents within their first 30 days at Compass, followed by ongoing support post-onboarding.
• Collaborate across departments to continue to improve the agent experience at Compass.

What We're Looking For:

• B.A. or B.S. degree
• 2+ years of customer service, or client relationship management experience
• Start-up, technology, marketing or real estate experience a plus
• Impeccable attention to detail & problem-solving skills
• Team player adept at collaborating with others
• Self-starter attitude & ability to exercise judgment & problem-solve with minimal supervision
• Continuous desire to improve existing processes & develop creative solutions
• Exceptional written & verbal communication
• Strong interpersonal skills, including an ability to adapt support needs to better reach clients