ABOUT FANDUEL GROUP

FanDuel Group is a world-class team of brands & products all built with one goal in mind  to give fans new & innovative ways to interact with their favorite games, sports, teams, & leagues. Thats no easy task, which is why were so dedicated to building a winning team. And make no mistake, we are here to win, but we believe in winning right. That means well never compromise when it comes to looking out for our teammates. From our many opportunities for professional development to our generous insurance & paid leave policies, were committed to making sure our employees get as much out of FanDuel as we ask them to give.

Our brands include:

• FanDuel  A game-changing real-money fantasy sports app
• FanDuel Sportsbook  Americas #1 sports betting app
• TVG  The best-in-class horse racing TV/media network & betting platform
• FanDuel Racing  A horse racing app built for the average sports fan
• FanDuel Casino & Betfair Casino  Fan-favorite online casino apps
• FOXBet A world-class betting platform & affiliate of FanDuel Group
• PokerStars The premier online poker product & affiliate of FanDuel Group

THE POSITION: 
Our roster has an opening with your name on it

FanDuel Group is looking to expand its VIP department for our online casino, online sportsbook, Daily Fantasy Sports, & TVG. We are looking to recruit a VIP Manager of Sportsbook to help coordinate our relationships with our VIP customers at our brick-and-mortar sportsbook locations.

As a VIP Key Account Manager you will work with our internal VIP team & on site retail operations team to design, implement & manage a VIP program. Your role is to enhance drive KPIs for retail revenue by enhancing engagement, satisfaction & loyalty for the business.  In this position you will have the responsibility & opportunity to build & shape the rewards structure for Retail VIPs.  This includes creation, execution, promotions, events & budget management. We are looking for a candidate that is living in Ontario. 

THE GAME PLAN:
Everyone on our team has a part to play

• Create a VIP rewards template that works with the assets available at retail locations
• Test & learn different elements of said program with different retail partners & refine for each location
• Plan & drive multiple campaigns, maintaining end-to-end accountability for partner & VIP satisfaction & overall delivery excellence
• Commercially focused to ensure priorities are driven based on ROI & Strategic Value
• Regular meetings with internal VIP operations teams & stakeholders to drive new launches & projects
• Work with new properties to ensure optimum launch events & first to market VIP experience on site
• Work with localized vendors to expand reward portfolios for retail locations
• Liaise with VIP Key Account Managers to encourage on site presence at regular intervals to meet customers & collect feedback
• Train & guide on site SBK management teams on how to manage VIP customers & provide tools to allow reward analysis for VIP customers
• Develop cross sell & up sell journeys for retail to online & vice versa
• Develop & track budgets with VIP team to ensure fair use of player entertainment budgets for retail
• Establish, monitor & report on goals & KPIs
• Monitor & report on competitive activities to ensure the VIP retail rewards program is proactively & positively perceived verses competitor activity
• Provide recommendations for new VIP rewards & implement new program features
• Deliver against company responsible gaming protocols

THE STATS:
What we're looking for in our next teammate

• Minimum 2 years of experience in high end customer service field preferred
• Excellent verbal & written communication skills
• Business to Customer Sales experience preferred
• Knowledge of online gaming industry essential
• Passionate about providing top level service
• Confident & people focused personality
• Excellent analytical skills & experience with Excel
• Strives to meet targets & deadlines
• Excellent organizational & planning skills
• Understanding of Marketing processes preferred
• Willing & able to work non-traditional business hours
• Travel for this role is expected around 25% of the time

THE CONTRACT: 
We treat our team right

Competitive compensation is just the beginning. As part of our team, you can expect:

• An exciting & fun environment committed to driving real growth
• Opportunities to build really cool products that fans love
• Mentorship & professional development resources to help you refine your game
• Flexible vacation allowance to let you refuel
• Hall of Fame benefit programs & platforms

FanDuel Group is an equal opportunities employer. Diversity & inclusion in FanDuel means that we respect & value everyone as individuals. We don't tolerate bias, judgement or harassment.  Our focus is on developing employees so that they reach their full potential.

#LI-REMOTE