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Lyft // on-demand ride-sharing
 
San Francisco, CA    Posted: Thursday, February 20, 2020
 
   
 
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JOB DETAILS
 

At Lyft, our mission is to improve peoples lives with the worlds best transportation. To do this, we start with our own community by creating an open, inclusive, & diverse organization.

Lyft is looking for a Market Expansion Lead to help grow its rapidly expanding Lyft Rentals program, reporting to the Operations Manager. You will be responsible for the successful planning, execution, monitoring, & closure of projects to launch new Lyft Rentals locations, products, & services. You will manage the coordination across Real Estate, Product, Regulatory, Operations, & external teams, among others, to deliver projects on time & within scope. You will also help train, onboard, & oversee new locations during infancy to ensure the operations are running smoothly & as expected.

Were looking for a highly organized & self-motivated individual who is comfortable leading teams of people & driving the progress of highly visible, complex, collaborative projects. You have experience in designing project plans from scratch & identifying solutions to unforeseen problems. You have the ability to ask probing questions, detect unstated assumptions, drive consensus, & resolve conflict. You are also exceedingly customer-focused & are always looking to find solutions to optimize for the best customer experience. If you are comfortable in uncharted territory, have experience bringing clarity to ambiguous situations, & enjoy learning new things, wed love to meet you!

Responsibilities:

  • Design, develop, & manage project plans utilizing project management tools
  • Collaborate across teams to define & ensure commitment to project schedule, scope, objectives, milestones, & deliverables
  • Monitor project risk, resolve conflicts, & escalate issues to management as necessary
  • Establish & lead all working group meetings: Create agendas, assign reporting responsibilities, & distribute key takeaways
  • Iterate on launch playbook to improve the speed & execution of each new market
  • Understand the needs of our renters (our customers) to build the right customer-service flows in each market
  • Build strong relationships with local partners & hold local operations team accountable to standard operating procedures & customer service standards
  • Help new markets launch & operate in early days. Hands-on approach a must. Willingness to serve customers, jump in where necessary is critical.
  • Onboard the operations team in new markets leveraging existing training infrastructure & internal tools & workflows.

Experience:

  • 3+ years project management experience
  • 3+ years of operations & customer service experience, car rental experience is strongly preferred
  • Understanding of project management phases, techniques, & tools
  • Demonstrated critical thinking & problem solving ability
  • Strong written, verbal, & presentation communication skills
  • Experience delivering process-centered solutions
  • Ability to facilitate discussion & drive consensus in cross-functional working environments
  • Excellent attention to detail & organization skills
  • Willingness to travel up to 50%
  • 3+ years project management experience
  • 3+ years of operations & customer service experience, car rental experience is strongly preferred
  • 1+ year of supervisory experience preferred but not required
  • Understanding of project management phases, techniques, & tools
  • Demonstrated critical thinking & problem solving ability
  • Strong written, verbal, & presentation communication skills
  • Experience delivering process-centered solutions
  • Ability to facilitate discussion & drive consensus in cross-functional working environments
  • Excellent attention to detail & organization skills
  • Willingness to travel up to 50%

Benefits:

  • Great medical, dental, & vision insurance options
  • In addition to 11 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
  • 401(k) plan to help save for your future
  • 18 weeks of paid parental leave. Biological, adoptive, & foster parents are all eligible
  • Monthly commuter subsidy to cover your transit to work
  • 20% off all Lyft rides

Lyft is an Equal Employment Opportunity employer that proudly pursues & hires a diverse workforce. Lyft does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Lyft also strives for a healthy & safe workplace & strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance & other similar state laws & local ordinances, & its internal policy, Lyft will also consider for employment qualified applicants with arrest & conviction records.

 
 
 
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