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Deliveroo // restaurant food delivery
 
London    Posted: Tuesday, June 11, 2019
 
   
 
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JOB DETAILS
 

Why Deliveroo?

When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges & an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 5 years ago & finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city. Fast forward 5 years & we operate in 13 countries with over 50,000 riders who deliver orders from 50,000 restaurants in over 200 cities worldwide.

We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines & restaurants, turning cooking from a chore to a choice, & giving people the freedom to eat what they want, when they want, where they want it.

We work with riders, restaurants & consumers. We operate one of the most complex three sided marketplaces in the world & we do this in real time. Millions of customers & thousands of restaurants & riders rely on us to match them within milliseconds. The algorithms behind that marketplace are the secret sauce that allow us to deliver our orders in under 30 minutes.

And were just getting started

The scale of the opportunity ahead of us is immense. The global food market is valued at 7.7 trillion but only 1% of it is currently online. Contrast that with the digital disruption of countless other industries - from banking & travel to retail & communications - its clear that our journey in the food sector has only just begun.

We are already a multi-billion dollar company that is more than doubling in size every year. Deliveroo came top in the FTs list of Europes fastest growing 1000 companies in 2018, & we were the first company ever to win Deloittes UK Top 50 two years in a row. Yet most of the extraordinary value this company will generate lies ahead of us.

The role of the Head of Regional Ops, APAC is to ensure that we deliver a market-winning delivery proposition to customers, riders & restaurants across our APAC markets: UAE, Kuwait, Hong Kong, Taiwan, Singapore & Australia. This role will involve working very closely with the Head of Ops & GM in each of these markets to define our strategy & design a plan to deliver it, as well as on day-to-day performance & tactical decision-making. This is about getting to understand the intricacies of each market, really getting to know the teams there, & making sure we win, whatever it takes.


Responsibilities

  • Work with Heads of Ops to set KPIs & targets
  • Track performance
  • Anticipate & troubleshoot issues (support by going to market if helpful), drawing in support from other central teams to prevent or mitigate these
  • Coordinate with central teams on any market-specific issues
  • Roll-out major projects across markets
  • Highlight innovations that we might want to replicate elsewhere
  • Advocate on behalf of the markets, including giving visibility of their needs/feedback to Tech & Ops Strategy & Planning
  • Act as single point-of-contact for Heads of Ops & GMs
  • Reporting lines
  • Reports to Director of Global Delivery Ops
  • Direct reports: Dotted line from all the APAC national Heads of Ops


Core competencies

  • Adaptable with a can-do attitude - is positive & proactive, & energised by working in a fast-paced environment characterised by constant change
  • A great relationship builder - has a passion for building strong relationships across different cultures, working styles & timezones, & is able to quickly gain the trust & respect of others
  • Analytical & able to quickly prioritise - is able to quickly identify opportunities, issues, inefficiencies & how big these might be; knows when to get more data vs when to just make a call
  • Decisive - makes good decisions quickly, sticking to them unless theres an excellent reason not to
  • A creative problem-solver & fixer - is able to remove barriers & bottlenecks through collaboration, creativity & resourcefulness.
  • Able to keep many plates spinning is able to stay on top of a wide range of topics across multiple markets, giving most attention to those that need it without neglecting others; balances the need to fix burning issues, without losing sight of the bigger-picture


Requirements

  • 7+ years of relevant professional experience
  • Executional experience a must
  • Operational knowledge of the business & how it works today a big plus
  • Proficient in Excel & PowerPoint/Google Slides & experienced user of Business Insights platforms (e.g. Looker)
  • There is flexibility for this role to be based in London or one of our APAC offices, likely Singapore
  • Frequent travel required

Life at Deliveroo

We are a small team, with very large impact, seeking to answer some of the most interesting questions out there. We move fast, were always looking for new ideas & were very transparent about the decisions we make & why we make them.

There are so many questions we need to answer & plenty more we havent even encountered. How do data & technology help restaurants to grow as consumer habits change? How can we predict what someone wants to order for dinner long before the idea has even crossed their mind? At Deliveroo these are just some of the tough problems we are solving - & there is no challenge that cannot be yours. No solution is owned by a particular team, which means the scope for growth & personal impact is enormous.

Benefits & Diversity

At Deliveroo we know that people are the heart of the business & we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away & relocation.

In 2018 we announced our decision to give every employee equity in the company. We did this because we wanted all of our employees, regardless of location, level or role to be owners & because we believe that this is the right thing to do. We believe this helps build a culture where everyone is committed & able to share in the companys success.

We believe a great workplace is one that represents the world we live in & how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food & a desire to be part of one of the fastest growing start-ups around.

 
 
 
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