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Symphony is a cloud communication platform
New York    Posted: Friday, December 07, 2018
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Workflow Specialist, Professional Services

Location: New York

The Workflow Specialist leads workflow for all Symphony Professional Services projects. This role is the center of the Professional Services project workflow system for Accounting, Legal & Consulting; managing the day-to-day deadlines & ensuring that proper communications are taking place.

This is a fast-paced role for a seriously organized, multi-tasking individuals.

As the primary vertical & technical resource during the pre-sales phases, you will be responsible for actively driving & managing the use cases, technology evaluation & implementation stages, working as the key technical advisor & vertical product advocate for our products. You must be able to articulate technology & product positioning to both business & technical users.

Using your experience in the Consulting, Legal & Accounting markets, you will demonstrate credibility with clients & work closely with the Professional Services Business Development Manager & the Symphony Product & Engineering Teams to translate potential client needs & requirements into wins & revenue

Duties & accountabilities

  • Explain Symphony value proposition & understand how Symphony may enhance key client workflow
  • Consult with customer technical teams to gather technical requirements during evaluation phases. Gather customer requirements for Product Management & Support teams
  • Assist in product testing & research
  • Communicate directly with client requesters & address goals, concerns & feedback on Symphonys platform offering
  • Seek ways to improve communications & efficiencies. Able to use the system to determine capacity across the team & forecast blockages.
  • Responsible for development & delivery of sector focused technical presentations to customers & internal associates
  • Respond to functional & technical elements of RFIs/RFPs & security reviews.
  • Liaise with Marketing on development of collateral.
  • Evangelize & represent Symphony within the Professional Services verticals.Qualifications

Professional Qualfications

  • 10+ years of project experience selling business solutions to the Professional Services Industries (Consulting, Legal, Accounting), with a focus on collaboration, enterprise software & cloud infrastructure technologies.
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