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Oscar Health // health insurance
 
New York City, United States    Posted: Tuesday, August 17, 2021
 
   
 
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JOB DETAILS
 

Hi, we're Oscar. We're building our Learning & Development team!

Oscar is the first health insurance company built around a full stack technology platform & a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselvesone that behaves like a doctor in the family.

About the role:

As the Senior Learning Programs Manager for Technology & Operations, you will design & create learning solutions to promote success of Oscar's Technology teams, including our Engineering, Product Design & Development, & Data Science functions. Additionally, you will oversee learning programming for Oscar's operational responsibilities, including our industry-leading Concierge Care Guide team.

You will use your technical & content development skills, & large program management experience, to lead a team of instructional designers -- collaborating to provide learning assets & programs at scale with an eye towards continuous improvement. You'll use your experience developing learning programs for technology audiences to build programs that engage our engineers, product managers, & data scientists in learning. You'll need to prioritize the right work for the right time & understand the readiness & abilities of the business units you support, & help them to embrace innovative learning solutions. You'll work with leaders in the business & the people team, as well as the Learning Programs Manager for Operations, to design a comprehensive learning strategy for Oscar's Technology & Operations responsibilities. You'll set a high standard of design, learner experience, & progress, & coach your colleagues to meet those standards.

You will report to the Senior Director of Organizational Effectiveness & Learning. This is a hybrid role, & you will work part of the time in the New York, California or Arizona office & part of the time working remotely.

Responsibilities:

  • Pitch Tech & Ops learning program to partners, build support, & secure program funding & resourcing.
  • Manage relationships with Tech & Ops senior leaders, People Strategy/HR Business Partners, & other partners to understand (and influence) the function's priorities, & translate into goals L&D.
  • Develop learning assets & solutions, incorporating adult learning theory within content development, in multiple modalities, & applying excellent e-learning authoring software & tools, such as Articulate, Captivate, or Lectora.
  • Oversee the full end-to-end development of learning assets, including authoring computer-based content; development of animation & learner interaction/activity; recording/editing of audio/visual elements; & any programming & scripting to allow enhanced learner experiences such as customization, branching, gamification.
  • Guide the learning strategy for Technology, including roadmaps outlining the build, & launch of curricula designed to build skills & expertise in the tech functions.
  • Manage complex programs that use content across multiple other programs. Partner with the Senior Learning Program Managers for Insurance & Enterprise to improve efficiency & interoperability.

Requirements:

  • Experience facilitating & adapting content for virtual & in-person learning experiences.
  • Advanced expert capabilities using e-learning authoring tools such as Articulate, Captivate, Lectora, etc., as well as other e-learning & A/V software & technology
  • Experience designing & delivering programs based on adult learning principles.
  • People management experience
  • 8+ years corporate experience, preferably working with technology audiences
  • 5+ years experience in L&D; instructional, user-experience, or process design; or similar discipline.
  • Bachelor's degree or equivalent years of professional experience.

Bonus points:

  • Masters degree or advanced certifications in adult learning or learning technologies.

Life at Oscar:

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves & find both belonging & support. We're on a mission to change health care -- an experience made whole by our unique backgrounds & perspectives.

We encourage our members to care for their whole selves, & we encourage our employees to do the same with comprehensive medical benefits, generous paid-time off, paid parental leave, retirement plans, company social events, stocked kitchens, wellness programs, & volunteer opportunities.

Reasonable Accommodation:

Oscar applicants are considered solely based on their qualifications, without regard to applicant's disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.

Pay Transparency Policy:

Oscar ensures that you won't be discharged or discriminated against based on whether you've inquired about, discussed, or disclosed your pay. Read the full policy here.

COVID-19 vaccine requirements for in-person work: 

To protect the health & safety of our employees, we require any employee conducting in-person work* to be fully vaccinated against COVID-19 by their start date. 

If you are unable to be vaccinated due to medical or protected religious reasons, please reach out to our Benefits team at accommodations@hioscar.com to submit an accommodations request.

*Note: In-person work includes: employees required to work from our offices (either full-time or part-time), employees conducting sales work in the field & employees conducting at-home or in-person visits with members.

 
 
 
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