About The Role:
WePay is seeking an experienced Technical Account Manager to join our Partner Experience team. This is an exciting opportunity to work in a very progressive division of J.P. Morgan's Merchant Services business. WePay's culture is innovative & fast-paced coupled with all the benefits & assets of being backed by a world-class financial institution.
In this impactful role you will operate as a client-facing, technical partner to our strategic platform portfolio & Chase product lines. You will be responsible for providing post-implementation technical consultation & issue management to key partners. You will act as a point of contact for partners & work across all internal functions to represent their needs & solve their pain points. Our TAMS collaborate closely with the Relationship Management team, Product, Risk & Customer Delight agents to ensure our partners receive excellent service as they successfully continue & deepen their relationship with WePay.
Our TAMs straddle the line between Product Manager & Relationship Manager, combining technical & product expertise alongside relationship building skills. A successful Technical Account Managers exhibit strong business, operational, & technical acumen in order to understand & deliver on partner expectations & payment solutions end-to-end. Exceptional communication skills, with the ability to navigate & negotiate through challenging circumstances, both internally & externally, at all levels, will be essential in this role.