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As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable & secure payment network - enabling individuals, businesses, & economies to thrive. Our advanced global processing network, VisaNet, provides secure & reliable payments around the world, & is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, & fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network & scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, & be part of an inclusive & diverse workplace. We are a global team of disruptors, trailblazers, innovators & risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, & doing meaningful work that brings financial literacy & digital commerce to millions of unbanked & underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Job Description

Imagine yourself as part ofthe team of individuals that are creating the digital future for learning at Visa. You are a key player in the work we need to do to bring this experience to life for our people. This means you will learn something new every day, meet someone new every day & in general become a rock star in learning while experiencing the Visa culture. We are starting up the team. We have a clear vision, backed by influential leaders at Visa with the creativity to ensure this experience is impactful, useful & fun.

As a Head of Business & Strategic Planning you should have several key skills & many that will get developed on the job

You should have a passion for helping people build confidence & most importantly have a hard working disposition

Grit is not something you eat for breakfast, but something you believe is a true strength

You have direct responsibility for driving "bets" that promote innovation, the learning technology landscape, use of data & the learning operating model & processes across Visa globally. This includes testing & executing strategies that use emerging technologies & learning science to support the capabilities of our associates, you will work closely with the Chief Learning Officer, Visa Council / Learning Leadership Team & a Learning function of 130+ practitioners to achieve this ambition.

Business Planning & Integration is a fairly new function at Visa University, but as the company has grown & programs go across teams & departments this function becomes key in order to execute on initiatives & create efficiencies in the organization. Above all, your work will impact the way Visa experiences learning through Visa University.

As Head of Business & Strategic Planning you will be responsible for driving execution of a few organizational bets. Bets are large-scale cross functional initiatives that we as an organization believe will have significant impact on the business (ex. strategic plan for integrating an acquired company into Visa University)

These bets potentially span across all of our functions & business. The Head of Business & Strategic Planning's job is to stay on top of everything that is going on being a strong communicator & make sure there is a structure that all involved parties can rely on. You ensure successful end-to-end delivery through efficient execution

The role differs from a traditional program management role in that you will not be working with a dedicated project team, but rather ensure that necessary deliverables for your particular initiatives are worked into the plans of affected teams. You also need to be able to drive the scoping of the bet into smaller MVP's (minimum viable products). Stakeholder communication & expectation management skills are key components for success in this role.

In order to be successful in this role, you should be able to take bigger goals, work on both at an organization level as well as with specific teams in getting them into concrete deliverables & set up a program for execution. Your strength should lie in seeing the holistic perspective, see how the various parts tie together in order to be able to systemize it into a program. We would like to see how you have done this & succeeded in similar roles in the past

In the area of innovation - align with business needs, research, review applicability & risks, & validate new learning approaches that enhanced programs/systems, create new solutions, and/or ensure the readiness & success of our ecosystem - both learning & commercial.

In the area of incubation & change management - collaborate on test hypothesis, approach & success/fail criteria; build a cross-functional coalition & prototype. Based on findings (including failure), confirm scope & approach, implement & monitor adoption

In the area of alignment - partner closely with VU leadership to unite & harmonize College goals, approaches, design standards, & operational efficiencies where appropriate to the timelines & benefit of the broader Visa University & learning ecosystem

In the area of organizational capability - consult on trends, new skills & learning approaches that maximize the competence & readiness of our Visa University team. Provide leadership, facilitation & industry expertise ensuring our team is Future-Ready with development paths (e.g. neuroscience, data analytics, design sprints, SCRUM, Learning Engineering, etc.)

In the area of strategy - in addition to the CLO direction, serve as a VU thought leader, consultant & project lead for nascent & mission critical learning needs from Digital Upskilling, Technology Readiness, Lifelong learning & growth mindset strategies & building education solutions for Visa, our partners & global community.


Basic Qualifications

  • 12 years of work experience with a Bachelor's Degree; 10 years of work experience with an Advanced degree (e.g. Masters/MBA/JD/MD); or a minimum of 5 years of work experience with a PhD

Preferred Qualifications

  • 15-18 years of experience with a Bachelor's Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD or PhD)
  • Experienced as a head of a learning function or similar role/experience
  • Senior learning business partner, consultant & change agent servicing the needs of the CLO, VU leadership & related strategies that benefit the broader learning enterprise
  • Credible & strategic thinker - the ability to work at all levels in the organization. Advanced senior stakeholder management & a relentless focus on stakeholder management & customer success-internal & external
  • Systems thinking - able to understand how different areas of the organization & external trends relate to one another. Integrate ideas from many different areas into a common vision
  • Possess a wide range of knowledge - have worked in 3-4 different areas of the organization
  • Ability to do highly unstructured work which leads to creating structure in order to implement with details
  • Excellent written & verbal English communication skills with an ability to present complex issues & practical solutions across a diverse global organization
  • Truly a do-er, willing to get hands-on solving any problems needed to help the strategic plans to move forward
  • Collaborative & flexible mindset & you are a true team player that can work with large groups of stakeholders without necessarily having formal authority
  • when working in a cross-functional environment with design, development, research & analytics
  • Comfortable balancing multiple concurrent projects in an agile & fast paced environment
  • Flexible mindset & are willing to find new ways to deliver on your goals in case you get stuck
Additional Information

Essential Functions

  • Successful candidate will be responsible for setting up & running the global business & strategic planning needs of the organization
  • Key responsibility is to develop the processes & systems that enable efficient tracking, reporting, & follow up with a broad cross-functional team, including:
  • Business / strategy contributions
  • Strategic projects - across VU Colleges, VU Productions, VU Enablement & VU Market Learning
  • Responsible for managing projects / project teams & developing plans & schedules to drive deliverables to on time & on budget delivery.

Physical Requirements

This position will be performed in an office setting. The position will require the incumbent to sit & stand at a desk, communicate in person & by telephone, frequently operate standard office equipment, such as telephones & computers, reach with hands & arms, & bend or lift up to 25 pounds.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines & applicable local law

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