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Fuze // video conferencing & collaboration solns
 
Paris, France (Remote)    Posted: Wednesday, August 11, 2021
 
   
 
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JOB DETAILS
 

We're on a mission to transform global workplace communication, & we need your help.

How do you prefer to collaborate with your colleagues? By phone, video, instant message, or even text? 

Fuze is a global, cloud-based unified communications platform that empowers productivity & delivers insights across the enterprise by enabling simplified business voice communications, flexible video conferencing & always-on collaboration. Fuze allows the modern, mobile workforce to seamlessly communicate anytime, anywhere, across any device. Headquartered in Boston, MA with offices & customers worldwide, we're growing at a lightning-fast speed to meet the demands of the evolving unified communications as a service (UCaaS) market.

We are currently seeking a high-caliber, dynamic Solution Consultant in France, someone equally comfortable working across internal teams as with customers. This is an exciting & challenging position as part of the Professional Services Delivery team within Fuze, the organization responsible for operational sales support, successful project delivery, & Fuze customer success.

The ideal candidate for this position will be working with a team of Solution Consultants, Architects & Project Managers responsible for operational sales support, customer engagement as well as successful project delivery.  In order to be successful in this role, you must be able to communicate effectively with customers & internal teams alike, have a strong technical background within the telecommunications industry & must possess the ability to work under pressure, while still delivering to tight deadlines.


What You'll Do:

The successful candidate will be the technical leader on Fuze customer deployment projects, consulting with customers on the best implementation of Fuze software to meet customer business requirements & will be primarily responsible for the following:

  • Work closely with customers to translate business needs into technical solutions on Fuze platform.
  • Design & implement application-level configurations in the Fuze platform such as Voice, Video or Contact Center services.
  • Work with project team members, & other internal teams to deliver high-quality, reference-able projects.
  • Provide occasional pre-sales support
  • Maintain open lines of communication throughout each project phase, highlighting progress, risks, & issues to all stakeholders, both internal & external
  • Provide support across multiple concurrent complex provisioning projects
  • Provide end user training to customers when needed

What You'll Need:

  • 2 years of experience with Unified Communications including, but not limited to, VoIP, Dial Plans, Device Configuration, PBX integration & Contact Center, or experience for a SaaS organization
  • Good documentation writing skills
  • Comfortable speaking to business leaders
  • Ability to articulate technical solutions to both technical & non-technical audiences
  • Strong interpersonal skills & ability to communicate effectively at all levels, both internally & externally (e.g. solution overview, progress updates, etc.)
  • Autonomous worker & keen learner, who can be relied upon to work on own initiative & be held accountable
  • Bachelor's Degree Required or equivalent education & relevant experience

 Assets

  • Understanding of, or experience working, within a typical project lifecycle
  • Customer service or vendor project delivery related experience
  • Good written & verbal communication skills in English and French
  • Experience working with hosted voice platforms

What We Offer:

  • Competitive compensation package
  • Friendly work environment
  • Remote work opportunities
  • Flexible working hours
 
 
 
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