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JOB DETAILS
 

WHO WE ARE

Braze is a customer engagement platform that delivers messaging experiences across push, email, apps, & more. Braze is built specifically for todays mobile-first world & tomorrows ambient computing future. Braze is set apart as the platform that allows for real-time & continuous data streaming, replacing decades-old databases that arent built for todays on-demand, always-connected customer. With data, technology, & teams working together in unison, the Braze platform makes marketing more authentic, brands more human, & customers more satisfied with every experience.

Each month, tens of billions of messages associated with over 1.5 billion active users are managed through our technology. Braze is a venture-backed company with hundreds of employees in offices located in New York City, San Francisco, London, & Singapore. Weve been recognized by Forbes Cloud 100 at #85, ranked #225 on's 500 Fastest Growing Private Companies, & listed as #21 in the Deloitte Technology Fast 500 List, & recognized by The New York Times as The Next Wave of Unicorn Start-Ups. Learn more at Braze.com.

WHAT WE'RE LOOKING FOR

As a Strategic Customer Success Manager you will work closely with some of the worlds best known brands to help them realise value from their investment in Braze.

CORE OBJECTIVES

  • Be the face of Braze & primary relationship owner for your customers
  • Build strong relationships with your customers as a trusted advisor
  • Help your customers to realize ROI from Braze by working with them to build & support a comprehensive Success Plan in furtherance of their marketing & CRM strategies
  • Be a dedicated point of contact for strategy, product training, & non-technical support questions.
  • Drive adoption across multiple departments, stakeholders, & business users.
  • Consult with clients & help create technical game plans to seamlessly integrate Braze with their wider technology ecosystem
  • Be a thought leader for your customers, analyzing use-cases & recommending market/vertical best practices to enhance client marketing programs.
  • Be a Braze product expert, delivering training & workshops for your clients.
  • Work with commercial account owners & executive stakeholders at Braze to ensure successful renewals & upsells.
  • Work with technical colleagues at Braze to bring their expertise to bear on your customers business challenges.
  • Solicit & synthesize customer product feedback to contribute to product development.

QUALIFICATIONS

  • 5 years+ experience managing complex enterprise accounts (Fortune 100) (ACV of $250K or more annually) across multiple senior client stakeholders at a SaaS company
  • Significant project management experience and/or formal certifications (PMP, Agile, etc).
  • You have exemplary written & verbal communication skills coupled with unparalleled follow up skills. Clients have the impression that you listen & understand their problems.
  • Youre known for being a team player. We just cant emphasize this enough.
  • High level of intellectual curiosity. You see opportunity & growth in learning more about what you do & how it impacts others.
  • You have strong technical domain knowledge of two or more of the following: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Analytics or Programming (HTML etc).

WHAT WE OFFER

  • Competitive compensation that includes equity
  • Excellent medical & dental coverage for you & your dependents
  • Competitive pension & life insurance plans
  • Daily lunch allowance & fully stocked kitchen with snacks & beverages
  • Collaborative, transparent, collegial & fun-loving office culture
  • Flexible time off policy to balance your work & life in the way that suits you best
 
 
 
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