We are looking for growth-minded IT professionals to support our internal employees & our external partners. The ideal candidate possesses an enthusiastic personality capable of thriving in a fast-paced dynamic environment, focused on providing excellent customer service, has experience troubleshooting technical issues, & wants to start their next career in an advanced technology company.

What You Will Do:

• The Service Desk Analyst applies customer service methodologies & technical knowledge to assist clients with computer & system issues
• Listens & seeks to fully understand client requests to exceed expectations of service
• Ensures response times are quick & effective to appropriately resolve requests
• Tracks & documents all reported issues & requests in a ticketing system
• Makes changes or additions to the knowledge base as needed
• Communicates status updates to appropriate stakeholders
• Follows up with clients when the issue has been resolved & documents the steps taken in the ticketing system
• Completes projects & tasks as assigned by management
• Identifies & recommends solutions to improve IT functions or processes
• Support local airport operations on the ground as needed or required by the business. This may include hands-on troubleshooting in some situations in partnership with other technology teams

Who You Are:

• Federal Personnel Security (PerSec) screening & clearance attainment is a requirement for the position (Details here). PerSec submission will be coordinated by CLEAR
• 2+ years of applicable experience, including in-person & remote experience in a customer service-focused technical environment
• Demonstrated success in providing exceptional service to internal & external customers
• Strong communicator with exceptional ability to interact with technical & non-technical end-users
• Ability to execute flawlessly in a rapid-paced environment with multiple priorities
• Technical knowledge of network infrastructure setup, maintenance, & troubleshooting -- Cisco/Meraki preferred
• Demonstrates strong problem-solving capabilities
• Highly detail-oriented
• Works well under pressure
• Self-starter with an owners mentality
• Ability to work any time, weekends/holidays/on-call - We are a 24/7/365 operation
• Mac & Windows system knowledge

Perks Of Being A Team Member:

• 15 days Paid Time Off for Full-Time Team Members, increasing with time in service 
• 10 Company Paid Holidays (1.5x pay if worked!)
• Comprehensive Medical, Dental, Vision, Pet, Home,  Auto, Disability, Life Insurance, & Legal advice for eligible team members
• Backup childcare & eldercare through Care.com
• Paid Parental, Family, Military & Bereavement  Leave Program for eligible team members
• Emotional Well-Being Assistance
• 401k Retirement Plan with company match
• Ongoing training & development programs to grow & advance your career with a growing company! 
• Free CLEAR memberships for you & one other. Plus a discounted membership for three friends!
• $40/month internet stipend

About CLEAR

Have you ever had that green-light feeling? When you hit every green light & the day just feels like magic. CLEAR's mission is to create frictionless experiences where every day has that feeling. With more than 13+ million passionate members & hundreds of partners around the world, CLEARs identity platform is transforming the way people live, work, & travel. Whether its at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - unlocking easier, more secure, & more seamless experiences - making them all feel like magic.