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wedding registry for the modern couple
 
New York    Posted: Wednesday, June 12, 2019
 
   
 
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JOB DETAILS
 

Customer Support Representative

Zola is looking for upbeat, organized, & empathetic individuals to join our team as a Customer Support Representative. As an agent, you will help newly engaged & recently married couples navigate the intricacies of their wedding planning experience as well as provide support for their wedding guests, family & friends.

Position Hours:

We are currently recruiting for the following shifts & schedules for candidates interested in working 32-40 hours each week:

  • Sunday - Saturday 9:30 - 6:00pm EST

All day team schedules require you to work one day during the weekend & most US holidays. While we do our best to provide agents with consecutive days off, they are not guaranteed.

Please include your hours of availability in your cover letter.

RESPONSIBILITIES

  • Manage all incoming phone calls, emails, voicemails & follow up contacts.
  • Continuously brainstorm ways to improve our customers' experience.
  • Work on projects that support company wide goals & initiatives.
  • Be an empathetic ear as couples navigate what is one of the most joyful & exciting, yet stressful experiences of their life!

QUALIFICATIONS

  • The ideal candidate will have at least 6 months of experience in e-commerce, customer service, retail, hospitality, or a related industry. This isnt your typical call center gig, however, so we welcome diverse work backgrounds!
  • Must have strong, friendly, & upbeat verbal & written communication skills.
  • Ability to remain cool, calm, collected, & organized, even in times of high volume.
  • Ability to empathize is a must wedding planning can be a stressful time, & your role is to be a problem-solver, advocate, & concierge for the newly engaged couple & their wedding guests.
  • Must be proficient with computers & able to learn new programs quickly. Mac experience preferred.
  • Knowledge of the wedding industry is a big plus as the first point of contact for our customers & registrants, we want someone who is familiar with our couples' wants & needs!
  • Acute attention to detail is a must.
  • Ability to represent Zola & be the voice of the company while handling customers in a professional manner.
  • Bachelors Degree preferred.

Only serious & qualified candidates will be considered. If you think you'd make a great addition to the Zola Team, please reply with your cover letter & resume.

ABOUT ZOLA

Zola is the fastest growing wedding company in the country. We're reinventing the wedding planning & registry experience to make the happiest moment in our couples' lives even happier. From engagement to wedding & decorating your first home, Zola is there, combining compassionate customer service with modern tools & technology. All in the service of love.

Headquartered in New York City, our team brings deep experience working on beautiful, award-winning e-commerce sites & mobile apps in past roles at Gilt Groupe, Yahoo, Amazon, J.Crew, Rent The Runway, Goldman Sachs, among many others. In 2017 the Wall Street Journal named Zola a top 25 Tech Company to Watch, & Forbes named Zola a Next Billion-Dollar Startup.

 
 
 
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